To deal constructively with customer complaints
A) blame higher management for the problem.
B) explain tactfully what the customer did wrong.
C) acknowledge the customer's point of view.
D) immediately send them a rebate.

Question

Quizplus · Accepted Answer

Acknowledging the customer's point of view is the best way to show empathy and understanding towards the customer's concerns. This can help diffuse the situation and allow for a more constructive conversation to take place, leading to a resolution of the complaint. Blaming higher management or explaining what the customer did wrong can exacerbate the issue and lead to further frustration for the customer. Sending a rebate immediately may not always be the solution and may not address the root problem.

To Deal Constructively with Customer Complaints