The best way to handle a customer's unreasonable request is to
A) Let your customer retain his or her dignity by stating your position politely and reasonably.
B) Jump into an argument with him or her - they tend to like to pick fights and relish debate.
C) Blame company polity or your manager for the problem.
D) Give in - the customer is always right.

Question

Quizplus · Accepted Answer

It is important to maintain a professional and respectful approach when dealing with customers, even if their request may be unreasonable. By stating your position politely and reasonably, you can avoid escalating the situation and potentially retain the customer's loyalty. Blaming company policy or giving in to unreasonable requests can set a bad precedent and undermine the business's effectiveness in the long run. Jumping into an argument is also not a productive way to handle the situation.

The Best Way to Handle a Customer's Unreasonable Request Is