A study about employee smiling conducted with college students found that when the employee smiles, customers are likely to perceive that the
A) employee was trying to compensate for poor service.
B) service was of low quality.
C) service was of high quality.
D) price was much lower than reality.

Question

Quizplus · Accepted Answer

The study found that when an employee smiled, customers were more likely to perceive that the service was of high quality. This suggests that a smile is seen as a positive indicator of good service, rather than an attempt to compensate for poor service or lower prices.

A Study About Employee Smiling Conducted with College Students Found