Which of the following is an activity that should be undertaken by a salesperson and others in an organization as part of a successful aftermarketing effort?

Question

Quizplus · Accepted Answer

Establishing and maintaining a customer information file is an important part of aftermarketing, as it allows salespeople and others in the organization to keep track of customer preferences and purchase history, which can help to tailor future marketing efforts and build long-term relationships with customers. Passively listening and responding to objections, focusing on acquiring new customers instead of servicing existing ones, and asking for commitment before all objections have been resolved are not necessarily effective strategies for aftermarketing.

Which of the Following Is an Activity That Should Be