Which of the following statements is true of product quality?
A)Quality encompasses only the tangible aspects of a firm's products or services.
B)The customer is the key perceiver of quality.
C)Quality is only evaluated from the perspective of the manufacturer.
D)Companies rarely formalize an interest in providing quality products.

Question

Quizplus · Accepted Answer

Quality is not just about tangible aspects, it also includes intangible aspects such as customer service and reliability. The customer is the key perceiver of quality, as they determine whether a product meets their expectations and needs. Quality is not evaluated only from the perspective of the manufacturer, but also from the perspective of the customer and other stakeholders. Many companies formalize an interest in providing quality products through quality management systems and processes.

Which of the Following Statements Is True of Product Quality