_____ is an organizationwide commitment to satisfying customers by continuously improving every business process involved in delivering products or services.
A)Capability Maturity Model Integration (CMMI)
B)Total quality management (TQM)program
C)Just-in-case (JIC)manufacturing
D)Toyota Production System (TPS)

Question

Quizplus · Accepted Answer

Total quality management (TQM) is an organizationwide commitment to continuously improving every business process involved in delivering products or services, with the ultimate goal of satisfying customers. It involves a focus on customer needs and preferences, employee involvement and empowerment, process improvement, and the use of data and analytics to drive decision-making. The other options listed are specific methodologies or systems related to manufacturing and process improvement, but they do not encompass the holistic approach of TQM.

_____ Is an Organizationwide Commitment to Satisfying Customers by Continuously