Which of the following statements about benchmarking is true?
A)It represents a strategy used to enter a new market.
B)It involves the creation of innovative products.
C)It increases delivery lead times.
D)It improves customer order-processing activities.

Question

Quizplus · Accepted Answer

Benchmarking involves measuring an organization's performance against its peers and identifying best practices to improve its processes. Improving customer order-processing activities - such as reducing lead times - is a common goal of benchmarking. Therefore, option D is the correct statement. Options A and B are incorrect as they do not accurately describe the purpose of benchmarking. Option C is also incorrect as benchmarking aims to reduce delivery lead times, not increase them.

Which of the Following Statements About Benchmarking Is True