Which of the following service qualities includes the willingness or readiness of employees or professionals to provide service?

Question

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Responsiveness refers to the willingness and readiness of employees or professionals to provide service. Sympathy refers to concern and understanding for the customer's situation, empathy refers to the ability to understand and share the feelings of others, and quality refers to the overall excellence of the service provided.

Which of the Following Service Qualities Includes the Willingness or Readiness