Elaine decided to sign up for a particular instructor's violin class based on his reputation of being an excellent teacher, who guaranteed that his students would learn to play the violin in the three-month course he offered. Which of the following service qualities are represented in this scenario?

Question

Quizplus · Accepted Answer

Assurance is represented in the scenario because the instructor's reputation as an excellent teacher who guarantees that his students will learn to play the violin in three months provides Elaine with confidence in the quality of service she can expect to receive.

Elaine Decided to Sign Up for a Particular Instructor's Violin