The Personnel Aspect of Services Is Very Important for All

The personnel aspect of services is very important for all of the listed reasons EXCEPT

A) The appearance and behaviors of backstage service are open to customer scrutiny.
B) Frontstage service workers can significantly influence customer evaluation of the service itself.
C) The appearance and behaviors of service workers may enable service organizations to differentiate themselves from competitors.
D) The personnel aspect of services is very important for all of the listed reasons.
E) None of the listed statements is a reason why the personnel aspect of services is important.