Question 1

__________ is the science of reducing a job or task to its basic physical motions.

Accepted Answer

Motion study is specifically focused on breaking down a job or task to its physical motions, making it the most appropriate choice out of the given options. Job design and task analysis can involve various aspects of a job or task such as its skills, responsibilities, and requirements. Workflow analysis focuses on the sequence and flow of activities in a process or system, while role analysis is concerned with defining the roles and responsibilities of individuals or groups within an organization.

Question 2

United Parcel Service makes use of calibrated productivity standards as well as the timing of package sorting,delivery,and pickup to keep productivity at the highest level per employee.In developing worker productivity standards,UPS obviously makes use of _________.

Accepted Answer

UPS makes use of motion studies to develop worker productivity standards. Motion studies analyze and break down work tasks into their individual components to determine the most efficient way to complete them. This allows UPS to set specific time targets for tasks such as package sorting, delivery, and pickup in order to maximize productivity per employee.

Question 3

A follower of Frederick Taylor would be least likely to try to __________.

Accepted Answer

The answer of A follower of Frederick Taylor would be...

Question 4

Henri Fayol's __________ closely resemble the __________ that are used in contemporary businesses.

Accepted Answer

Henri Fayol's five duties of management (planning, organizing, commanding, coordinating, and controlling) closely resemble the four functions of management (planning, organizing, leading, and controlling) used in contemporary businesses.

Question 5

Henri Fayol is noted for originating which of the following concepts?

Accepted Answer

Henri Fayol is known for originating all three of the listed concepts, the scalar chain principle, the unity of command principle, and the unity of direction principle, that are fundamental principles of management.

Question 6

The people oriented approach to organizations focuses on respecting diversity,valuing people as human assets,and high degree of employee involvement.

Accepted Answer

The statement accurately describes the people oriented approach to organizations.

Question 7

Which of the following statements accurately describes the role of management history relative to contemporary management thought?

Accepted Answer

Many modern management concepts have roots or similarities in some of the historical management writings. It is important for managers to understand the history of management thought to have a better grasp of current management practices and develop a well-rounded perspective.

Question 8

A group of friends wanted to start their own car detailing business.It was decided that to differentiate their cleaning services from others they would break down the various jobs associated with cleaning the inside and outside of a car,and each would specialize.With which of the following management approaches do their actions most agree?

Accepted Answer

The group's actions align with the principles of scientific management, which is concerned with breaking down complex tasks into smaller, specialized ones to improve efficiency and productivity.

Question 9

The work of Frank and Lillian Gilbreth on motion studies provided the basis for later advances in which of the following management areas?

Accepted Answer

The work of Frank and Lillian Gilbreth on motion studies provided the basis for later advances in job simplification, incentive wage plans, and work standards. Therefore, option D (All of the above) is the correct answer.

Question 10

__________ pioneered the use of motion studies as a management tool:

Accepted Answer

Frank and Lillian Gilbreth pioneered the use of motion studies as a management tool. They were efficiency experts who studied and analyzed how workers performed tasks in order to improve productivity and reduce fatigue. Their work was influential in the development of modern industrial engineering and management practices.

Question 11

The three branches of the classical approach to management are __________.

Accepted Answer

The classical approach to management consists of three branches: scientific management, administrative principles, and bureaucratic organization. Option A is incorrect as it includes terms that belong to different schools of psychology, not management. Option C is incorrect as it refers to different leadership styles, not management approaches. Option D and E do not reflect any known branches of classical management.

Question 12

Who is known as the father of scientific management?

Accepted Answer

Frederick Taylor is known as the father of scientific management. He was a mechanical engineer who developed the idea of breaking down work tasks into smaller parts to increase efficiency and productivity. He believed in scientific methods to determine the most efficient way to perform tasks and trained workers accordingly.

Question 13

Google's commitment to performance excellence is based on what foundational principles?

Accepted Answer

Google's commitment to performance excellence is based on the foundational principles of speed, accuracy, and ease of use, which are critical for providing efficient and reliable services to users.

Question 14

Mudd has been watching some of the workers on his shift sort and put inventory in storage bins.It appears to him that much time and effort are being wasted.Mudd decides to analyze the workers' overall task and then select and train workers for specific parts of the job so as to increase workers' productivity.Mudd is applying the principles of __________.

Accepted Answer

The principles of scientific management involve analyzing workers' tasks and selecting and training them for specific parts of the job in order to increase productivity. This is exactly what Mudd is doing, so he is applying scientific management.

Question 15

The view that people will rationally consider available opportunities and do whatever is necessary to achieve the greatest personal economic gain is the underlying assumption of which approach to management thought?

Accepted Answer

The classical approach to management thought is based on the assumption that people are rational and will behave in a way to achieve the greatest personal economic gain. This approach emphasizes the importance of efficiency, control and productivity.

Question 16

The practical lessons of scientific management include all of the following except:

Accepted Answer

The practical lessons of scientific management emphasize scientific analysis and design of work methods and performance standards. Therefore, the option that is not a practical lesson of scientific management is allowing workers to have input into the determination of work methods and performance standards. Scientific management focuses on selecting the best worker for the job and using results-based compensation to incentivize performance. It also emphasizes the careful design of jobs and the training of supervisors to support workers in their work.

Question 17

According to Frederick Taylor,the principal object of management should be __________.

Accepted Answer

The answer of According to Frederick Taylor,the principal object of...

Question 18

High performance organizations consistently achieve high-performance results while also creating a high quality-of-work-life for their employees.

Accepted Answer

High performance organizations prioritize both achieving results and creating a positive work environment for their employees.

Question 19

__________ refers)to a job science that includes careful selection and training of workers along with proper supervisory support.

Accepted Answer

Scientific management, also known as Taylorism, focuses on finding the most efficient way to complete a task through careful selection and training of workers, use of time and motion studies, and proper supervisory support. Its goal is to maximize productivity and efficiency in the workplace.

Question 20

According to Henri Fayol,the five rules of management are __________.

Accepted Answer

According to Henri Fayol, the five rules of management are foresight, organization, command, coordination, and control. This is often referred to as Fayol's five functions of management. Option B lists the principles of management, Option C lists elements of management, Option D lists steps of the scientific method, and Option E includes terms from the field of thermodynamics which are not relevant to management.

Quiz 2: Management Learning Past to Present