What is a disadvantage to communicating with potential customers via just email and telephone?
A) Takes away the intimacy of observation and learning by direct contact in the field
B) It is an in-depth approach to collection of customer data
C) It allows the customer to elaborate on their answers
D) Technical issues can get in the way

Question

Quizplus · Accepted Answer

Communicating with potential customers via just email and telephone takes away the intimacy of observation and learning by direct contact in the field. It may be difficult to gain a full understanding of the customer's needs and preferences without being able to see and experience their environment firsthand.

What Is a Disadvantage to Communicating with Potential Customers Via