Hildy Webb and LaTishe Brown own Creative Catering and would like to improve customer satisfaction and increase repeat business.When you ask them to describe a typical customer,they say it is impossible and explain that with corporate functions,family affairs,and fund-raisers,they do not have a typical customer.You suggest it is time for market segmentation because:
A) it will enable them to build an accurate description of customer needs by group and to design a marketing mix to fit each segment
B) Creative Catering needs to reduce the size of the market they serve
C) Creative Catering needs to learn how to group these markets together into one market to serve all of them adequately
D) it will help develop a generalized definition of the market as a whole and reveal the optimal marketing mix for this market
E) this will position the company in the minds of their consumers as compared to their competitors

Question

Quizplus · Accepted Answer

Market segmentation will help Creative Catering to identify different groups of customers with unique needs and preferences. This will enable the company to tailor their marketing mix to meet the specific needs of each segment and improve customer satisfaction, leading to increased repeat business. It is not necessary for Creative Catering to reduce the size of the market they serve or group the markets together into one market. Market segmentation does not aim to develop a generalized definition of the market as a whole, nor is it primarily concerned with positioning the company in the minds of consumers compared to competitors.

Hildy Webb and LaTishe Brown Own Creative Catering and Would