Question 1

The establishment and maintenance of effective working relationships among the members of an organization is referred to as

Accepted Answer

Internal integration refers to the development and maintenance of effective working relationships among organizational members. It involves fostering a sense of teamwork, trust, and communication among individuals and departments within the organization to achieve common goals. External adaptation, organizational culture, and socialization are related concepts, but they do not specifically address the establishment and maintenance of working relationships among members of an organization.

Question 2

When you walk into the manufacturing plant where Mike works, you immediately see a huge banner stating, "Proudly Made in the U.S.A." There are also numerous American flags hanging around the walls of the plant. These represent the firm's

Accepted Answer

The American flags and "Proudly Made in the U.S.A." banner are symbols that represent the cultural values of the company, which emphasize a sense of patriotism and pride in American manufacturing.

Question 3

The aspect of an organization's culture that is communicated to its employees when leaders demonstrate the proper way of doing things is called

Accepted Answer

Role modeling refers to the behavior demonstrated by leaders and how it communicates the proper way of doing things to employees. Option A (allocation of rewards) relates to the distribution of incentives to employees for their performance. Option C (sharing behavior) implies the process of communication between employees through the sharing of knowledge and resources. Option D (external adaptation) refers to how an organization adapts to the external environment.

Question 4

When the Mary Kay Cosmetics company holds an elaborate ceremony to award pink Cadillac cars to its high achieving salespeople, it is an example of which organizational rite?

Accepted Answer

The ceremony to award pink Cadillac cars to high achieving salespeople is meant to enhance their status and reputation within the organization. It is an example of a rite of enhancement, which involves celebrations or recognition for accomplishments or milestones that increase an individual's status or worth within the group.

Question 5

Viktor runs a small start-up company. He sees how technology in his industry is constantly changing. In order to adapt to this changing environment, Viktor needs to consider and address all of the external adaptation and survival issues EXCEPT the firm's

Accepted Answer

The firm's organizational structure is an internal issue, not an external issue, and therefore not relevant to adapting to changes in the external environment. The external issues that Viktor needs to address include the firm's mission and strategy, goals and how to achieve them, and ways of measuring how well the firm is performing.

Question 6

Once a month, the employees in Tonya's department go out to lunch together. This behavior encourages common feelings and serves to create a bond among the employees. What type of organizational rite does this exemplify?

Accepted Answer

This exemplifies a rite of integration, which aims to enhance social unity and solidarity among employees. By going out to lunch together once a month, the employees are given the opportunity to connect with each other and build relationships outside of work, fostering a sense of community and teamwork.

Question 7

Which of the following is NOT one of the four pure types of organizational culture?

Accepted Answer

The four pure types of organizational culture are bureaucratic, clan, entrepreneurial, and market. "Social" is not one of the four pure types of organizational culture.

Question 8

Which of the following is NOT a reason why changing culture is difficult?

Accepted Answer

Culture is not the basis for a firm's mission statement but rather its values, vision, and goals.

Question 9

The external environment of a firm is constantly changing. How a firm will find a niche in and cope with this changing environment is referred to as

Accepted Answer

External adaptation and survival refer to how a firm adjusts its strategies and operations to cope with changes in its external environment, ensuring its continued existence and success.

Question 10

The term used to refer to multiple cultures being present within an organization is

Accepted Answer

Subcultures within an organization refer to the existence of smaller groups that have their own distinct cultures, yet coexist within the larger organizational culture. These can arise from various departments, professions, or even social groups within the organization.

Question 11

Unity in a ______ culture is achieved by means of a long and thorough socialization process in which long-time employees serve as mentors and role models for new employees.

Accepted Answer

Unity in a clan culture is achieved through strong social bonds and a sense of shared history and tradition. This is often maintained through a process of socialization where new members are mentored by long-time employees. In contrast, social, market, and bureaucratic cultures may rely on other methods for achieving unity and socialization.

Question 12

The entrepreneurial culture is MOST characterized by high levels of

Accepted Answer

The entrepreneurial culture is most characterized by high levels of risk-taking as entrepreneurs are willing to take risks and make bold decisions in order to achieve their goals. This risk-taking tendency sets them apart from more traditional and risk-averse corporate cultures.

Question 13

In Betsy's firm, each employee is given a detailed employee manual and all employees are expected to "go by the book." In addition, leaders are seen as enforcers of the written rules and standards. In which type of culture does Betsy work?

Accepted Answer

Bureaucratic cultures emphasize adherence to rules and procedures, and the use of hierarchy and authority to enforce them. The employee manual and the leaders acting as enforcers of the rules suggest that this is the type of culture at Betsy's firm.

Question 14

Which of the following is NOT an issue addressed by internal integration?

Accepted Answer

Goals and measurement are typically associated with external adaptation rather than internal integration. Internal integration focuses on creating a cohesive group identity and culture within an organization.

Question 15

An organization that practices formality, rules, standard operating procedures, and hierarchical coordination has which type of culture?

Accepted Answer

A culture that practices formality, rules, standard operating procedures, and hierarchical coordination is a bureaucratic culture.

Question 16

A powerful way of sustaining organizational culture involves what leaders and teams pay attention to. An example of this would be

Accepted Answer

Holding a daily meeting to discuss priorities and expectations is an example of leaders paying attention to and reinforcing organizational culture, which can help sustain it over time. It sends a clear message to the team about what is important and expected of them. The other options do not necessarily demonstrate the same level of attention to organizational culture or values.

Question 17

In "Across Cultures Competency: Ricardo Semler, CEO of Brazil's Semco Manufacturing," how did leaders govern employees when Semler first took over the organization?

Accepted Answer

When Semler first took over the organization, the leaders governed employees through fear of unemployment. This is mentioned in the article where it talks about how Semler's father, who was the founder of the company, governed through a "paternalistic approach that relied on the fear of unemployment to keep workers in line."

Question 18

In "Change Competency: Harley-Davidson's Culture," Richard Teerlink changed the company's culture by

Accepted Answer

In "Change Competency: Harley-Davidson's Culture," it is highlighted how Richard Teerlink sought to change the company's culture by increasing employee involvement at all levels. He did this by creating cross-functional teams, providing opportunities for employee input and feedback, and implementing employee training and development programs. This increased collaboration and communication among employees, which ultimately contributed to a more positive and productive work environment.

Question 19

Because the ______ culture emphasizes extensive socialization and teamwork, peer pressure to adhere to important norms is strong.

Accepted Answer

The statement refers to the importance of socialization and teamwork in the culture, which are key characteristics of a clan culture. In a clan culture, employees often feel a strong sense of loyalty and commitment to the group, and peer pressure can be a powerful tool for promoting adherence to cultural norms and values. By contrast, entrepreneurial cultures tend to emphasize individual initiative and risk-taking, market cultures focus on achieving results and competitiveness, and bureaucratic cultures prioritize formal rules and procedures over socialization and teamwork.

Question 20

Fiona wants to encourage her employees to take initiative in solving problems, so she personally recognizes each time an employee does so to thank them and offer words of encouragement. Which issue of internal integration does this represent?

Accepted Answer

The act of recognizing and thanking employees for taking initiative is a form of reward and encouragement, which is related to the issue of rewards and punishments in internal integration.

Quiz 16: Cultivating Organizational Culture