Which of the Following Statements Is True of Perceived Service

Which of the following statements is True of perceived service?

A) Retailers need to consider only the actual customer service delivered in order to build a reputation.
B) Employees providing the service do not have an impact on customer satisfaction.
C) Customers' perceptions of a retailer's customer service depend on the actual service delivered.
D) Customers are influenced solely by the outcome of the service.
E) The store design and policies do not impact the service.