Ryan attempts to deliver customer satisfaction every day in his installation business,Audio Expressions.The key to achieving this goal is to match the customer-perceived performance of his product with ________.
A)company projections
B)customer values
C)customer expectations
D)customer relationship levels
E)company expectations

Question

Quizplus · Accepted Answer

To achieve customer satisfaction, Ryan needs to meet or exceed the customer's expectations. Therefore, matching the customer-perceived performance of his product with the customer's expectations is the key to achieving customer satisfaction. The other options (A, D, and E) are not directly related to meeting the customer's expectations and are more focused on internal company goals and operations. Customer values may be important, but they are not directly related to matching product performance with customer expectations.

Ryan Attempts to Deliver Customer Satisfaction Every Day in His