Kristen combined her HIM and legal education and is now a Risk Manager. An employee has a complaint that may be considered a grievance. She should listen to the employee and then

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As a Risk Manager, it is Kristen's responsibility to address complaints and potential grievances in a timely and appropriate manner. It would not be appropriate to simply put the complaint aside or ignore it. Instead, Kristen should listen to the employee and treat the complaint as a bona fide grievance, which means following the organization's policies and procedures for addressing grievances. Waiting for other employees to make similar complaints or considering the frequency of the employee's complaints is not relevant to addressing the current complaint.

Kristen Combined Her HIM and Legal Education and Is Now