Question 1

As the manager of the billing department, Jessica has heard from her employees that rumors have been circulating throughout the hospital concerning centralization and layoffs. At a meeting with the CFO, all departments were asked to cut back 15%. What should Jessica tell her employees?

Accepted Answer

Jessica should share with her employees the information she learned at the meeting with the CFO. Keeping her employees informed and being transparent about the situation can help to alleviate fears and anxiety, as well as prevent the spread of rumors. It is important to be honest and provide as much information as possible, while also reassuring employees that the department will work together to find solutions and make the necessary cuts.

Question 2

As the HIM clerical supervisor, Debbie is concerned that some employees are not utilizing theft talents and skills effectively. Which of the following should Debbie consider first?

Accepted Answer

Performing a job analysis would help Debbie determine if employees are utilizing their talents and skills effectively. This would involve reviewing job responsibilities and tasks to ensure that they align with the skills and abilities of the employees. It would also help to identify any gaps in skills or training that may be hindering employees from utilizing their full potential. Revising job descriptions or giving additional responsibilities may not be effective solutions if employees lack the necessary skills or training. Observing the workers more closely may provide insight into their work habits but may not necessarily address the issue of underutilization of skills.

Question 3

Gary's primary concern is job continuity and adequate health insurance for his large family. level of Maslow's hierarchy of needs does Gary operate from?

Accepted Answer

Gary's concern for job continuity and health insurance indicates that he is operating from the safety level of Maslow's hierarchy of needs. This level is concerned with basic needs such as stability, security, and protection.

Question 4

As manager of record processing, you supervise a 55-year-old employee who has worked as correspondence clerk for many years. Her performance has gradually diminished and has become unsatisfactory. This employee is not interested in further education or in learning a new job. method would most likely prove to be INEFFECTIVE in assisting this employee in improving performance?

Accepted Answer

Threatening to fire the employee is a negative approach that may lead to demotivation and further decline in performance. It is not an effective way to assist an employee in improving performance. The other options, such as cross-training, delegation of special assignments, and consulting the employee on various filing problems, may create opportunities for the employee to learn new tasks, improve skills, and motivation.

Question 5

As an HIM supervisor at Bayview Hospital, you supervise five employees. One of y employees reports that a co-worker has returned from lunch on numerous occasions with smell of alcohol on his breath. What is the best approach in handling this problem?

Accepted Answer

The best approach is to handle the situation the same as you would any other disease that affects an employee's work. This means following the hospital's policies and procedures for addressing concerns about an employee's behavior or performance, such as conducting an investigation and possibly referring the employee to an employee assistance program. It is important to avoid making assumptions or taking drastic actions without proper knowledge or evidence of the situation.

Question 6

The general New Employee Orientation training at Mid-Atlantic Mental Health would most likely cover which of the following HIPAA components?

Accepted Answer

General New Employee Orientation training typically includes basic security measures such as physical/workstation security to ensure compliance with HIPAA regulations.

Question 7

Bonnie's work performance has diminished over the last 2 weeks. In addition, she has uncharacteristic mood swings and has exhibited difficulty concentrating. She is also having difficulties with tardiness and attendance. As her supervisor, you meet with Bonnie to discuss your concerns. She reveals that she is struggling financially. What action should you take?

Accepted Answer

Referring Bonnie to the Employee Assistance Program can provide her with resources and support to address her financial and personal issues, which may be impacting her work performance. Terminating her or putting her on probation may not address the root cause of her problems and could deepen her financial struggles. Telling her that her personal life is none of your concern can be seen as unsympathetic and unprofessional.

Question 8

Eva Pulaski supervises the electronic document management (EDM) section. She is preparing a report that includes a graphic that displays data over time and provides an excellent visualization of trends. It is called a(n)

Accepted Answer

A run or line chart is the best choice as it is a graphic that displays data over time and provides an excellent visualization of trends. Pareto charts show relative frequency or size of problems in descending order of importance, correlation analysis is used to determine the strength and direction of a relationship between two variables, and scatter diagrams display the relationship between two variables, but not necessarily over time.

Question 9

Kristen combined her HIM and legal education and is now a Risk Manager. An employee has a complaint that may be considered a grievance. She should listen to the employee and then

Accepted Answer

As a Risk Manager, it is Kristen's responsibility to address complaints and potential grievances in a timely and appropriate manner. It would not be appropriate to simply put the complaint aside or ignore it. Instead, Kristen should listen to the employee and treat the complaint as a bona fide grievance, which means following the organization's policies and procedures for addressing grievances. Waiting for other employees to make similar complaints or considering the frequency of the employee's complaints is not relevant to addressing the current complaint.

Question 10

Employers may be able to demonstrate that age is a reasonable requirement for a position. Su an exception to the Age Discrimination in Employment Act (ADEA) is called a

Accepted Answer

The exception to the Age Discrimination in Employment Act (ADEA) is called a bona fide occupational qualification, which allows employers to demonstrate that age is a reasonable requirement for a position. This exception applies only in limited circumstances where age is reasonably necessary to the normal operation of the business or where the safety of persons or property is involved. Job description essential and essential element for employment are not recognized exceptions under the ADEA, and D is incorrect because the ADEA does have a bona fide occupational qualification exception.

Question 11

Based on the following statistics from Utah Home Health, calculate the absenteeism rate.

Accepted Answer

The answer of Based on the following statistics from Utah...

Question 12

Lindsay has combined her HIM education with a master's degree in Human Resources, and is training a new supervisor to interview a candidate for a credentialed position for handling subpoenas in the release of information section. Which of the following is the LEAST appropriate question?

Accepted Answer

It is illegal to ask about family responsibilities during the interview process as it violates Title VII of the Civil Rights Act of 1964, which prohibits discrimination based on sex, race, color, religion, and national origin. This question may unintentionally discriminate against candidates who have caregiving responsibilities, which may disproportionately affect women. All other questions are appropriate as they relate to job requirements and skills.

Question 13

Heartland Health System has set hiring goals and taken steps to guarantee equal employment opportunities for protected groups' members (e.g., American Indians, women, blacks, etc.). It is complying with

Accepted Answer

Heartland Health System is complying with Affirmative Action which is a policy that aims to promote equal opportunities in employment and education for underrepresented groups. It includes setting hiring goals, outreach and recruitment, and taking steps to eliminate barriers and biases in the hiring process. The Equal Pay Act, Minority Hiring Act, and Civil Rights Act are also related to equal employment opportunities but do not specifically address Affirmative Action.

Question 14

Julian supervises the department's coding section. He notices that the coding technician is working 30 additional minutes each day before clocking in at her scheduled starting time. After discussing her timecard with her, he discovers she is starting work early in order to check the unbilled account report. Under which act are you required to pay her for all hours worked?

Accepted Answer

The Fair Labor Standards Act (FLSA) requires that employees be paid for all hours worked, including any time spent working before or after their scheduled shifts. In this case, since the coding technician is working an additional 30 minutes each day, she must be compensated for that time.

Question 15

Arizona Health System has numerous semiretired staff. The Human Resources Department has provided training regarding the Age Discrimination in Employment Act (ADEA), emphasizing that it protects employees and applicants between what ages?

Accepted Answer

The Age Discrimination in Employment Act (ADEA) protects employees and job applicants who are 40 years of age and older from discrimination based on age. There is no upper age limit specified in the ADEA.

Question 16

Which of the following describes the act that requires employers to make reasonable accommodations in the workplace for individuals to perform essential job functions?

Accepted Answer

The Americans with Disabilities Act (ADA) requires employers to make reasonable accommodations in the workplace for individuals with disabilities to perform essential job functions. This law prohibits discrimination against individuals with disabilities in employment, housing, public accommodations, and other areas of life.

Question 17

The Human Resources Department provides training for new supervisors. It includes discuss' of the Equal Pay Act, which was passed to eliminate discrimination based on which of following?

Accepted Answer

The Equal Pay Act was passed to eliminate discrimination based on employee gender. It requires that employers pay employees of the opposite sex the same wage for the same job, with the same level of skill, effort, and responsibility, and under similar working conditions. Merit, seniority, and personal productivity are not factors in determining pay under the Equal Pay Act.

Question 18

Carlos has noted increased complaints by employees of headaches and fatigue. Which of the following factors should he consider?

Accepted Answer

Headaches and fatigue are common symptoms of poor indoor air quality. Carlos should consider factors such as ventilation, presence of pollutants, and air filters in the workplace.

Question 19

Nancy arrives for work Monday through Friday any time between 7:00 and 9:00 AM, is on the job until at least 3:00 PM, and then may leave any time between 3:00 and 6:00 PM. Nancy's schedule is an example of

Accepted Answer

Flex time allows employees to choose their starting and ending times within a range, which matches Nancy's schedule.

Question 20

The transcription area has an opening for a transcriptionist with demonstrated skill in medical and surgical reports. Which of the following types of tests should be administered?

Accepted Answer

A performance test would be the best choice in this scenario as it would allow the employer to observe the candidate's actual transcription skills in a real or simulated work environment. This would provide the most accurate assessment of the candidate's ability to transcribe medical and surgical reports. Aptitude tests measure a person's potential to learn a skill, intelligence tests measure cognitive abilities, and stress tests measure a person's ability to cope with stress, none of which directly assess the candidate's transcription skills.

Exam 1: Registered Health Information Administrator