Question 1

Identify the personality trait that a creative individual would most likely posses.
A) Low agreeableness
B) High Machiavellianism
C) Negative affectivity
D) Intraversion
E) Openness

Accepted Answer

The traits shared by most creative people are openness, an attraction to complexity, high levels of energy, independence and autonomy, strong self-confidence, and a strong belief that one is, in fact, creative.

Question 2

When a manager leaves his or her job to accept a job at another organization, the organization left behind is experiencing:
A) cognitive dissonance.
B) turnover.
C) absenteeism.
D) stereotyping.
E) burnout.

Accepted Answer

Turnover occurs when people quit their jobs.

Question 3

Lucy's work is above average as far as quality and quantity of production goes; however, she refuses to do anything beyond the strict performance of her required job tasks. This is an example of
A) cognitive dissonance.
B) a Type B personality.
C) poor organizational citizenship.
D) burnout.
E) a person with an external locus of control.

Accepted Answer

Though Lucy may be seen as a good performer, she is not likely to be seen as a good organizational citizen as she is unwilling to make any contribution to the organization beyond the strict performance of her job.

Question 4

Eleanor, a scientist at Medivac Inc., develops a prototype for a new vaccine to determine whether the vaccine works as designed. Eleanor is in the _____ stage of the creative process.
A) preparation
B) verification
C) insight
D) incubation
E) cognitive dissonance

Accepted Answer

Eleanore is in the verification stage of the creative process. Verification includes the development of a product or service prototype to see if the ideas behind a new product actually work.

Question 5

Creativity within organizations can be enhanced by:
A) encouraging employees to have less risk propensity.
B) making it part of the organization's culture.
C) training individuals to have an external locus of control.
D) employing only those individuals from environments that nurture creativity.
E) setting ambiguous goals and objectives.

Accepted Answer

One important method for enhancing creativity is to make it a part of the organization's culture, often through explicit goals.

Question 6

_____ is a pattern of action by the members of an organization that directly or indirectly influences organizational effectiveness.
A) Workplace behavior
B) Psychological contract
C) Person-job fit
D) Cognitive dissonance
E) Organizational commitment

Accepted Answer

Workplace behavior is a pattern of action by the members of an organization that directly or indirectly influences organizational effectiveness.

Question 7

The _____ stage of the creativity process determines the validity or truthfulness of an insight.
A) preparation
B) incubation
C) insight
D) verification
E) cognitive dissonance

Accepted Answer

Once an insight has occurred, verification determines the validity or truthfulness of the insight.

Question 8

The creative process typically begins with a period of _____.
A) cognitive dissonance
B) verification
C) insight
D) preparation
E) incubation

Accepted Answer

The creative process normally begins with a period of preparation.

Question 9

_____ is the first stage of the General Adaptation Syndrome.
A) Exhaustion
B) Resistance
C) Alarm
D) Burnout
E) Conflict

Accepted Answer

When an individual first encounters a stressor, the General Adaptation Syndrome (GAS)is initiated, and stage 1, alarm, is activated.

Question 10

Organizations can benefit from turnovers if:
A) the individuals who quit have to be replaced immediately.
B) they are trying to cut costs.
C) turnovers involve productive people.
D) the current unemployment rates are high.
E) a good person-job fit is the cause for a turnover.

Accepted Answer

If the organization is trying to cut costs by reducing its staff, having people voluntarily choose to leave is preferable to having to terminate their jobs.So some turnovers are desirable.

Question 11

_____ thinking is a skill that allows people to see similarities between situations or events.
A) Differentiated
B) Divergent
C) Cognitive
D) Creative
E) Convergent

Accepted Answer

Convergent thinking is a skill that allows people to see similarities among situations, phenomena, or events.

Question 12

_____ are the total set of work-related behaviors that the organization expects the individual to display.
A) Performance behaviors
B) Withdrawal behaviors
C) Dysfunctional behaviors
D) Cognitive dissonance
E) Machiavellianism

Accepted Answer

Performance behaviors are the total set of work-related behaviors that the organization expects the individual to display.

Question 13

Avida Sports developed a sensor system that swimmers wear in the water and get computerized analysis of their stroke. Avida signed an agreement with a swim club to test the product before increasing production. Avida is in the _____ stage of the creative process.
A) insight
B) incubation
C) preparation
D) verification
E) cognitive dissonance

Accepted Answer

Avida has signed a contract to test the product before mass production.For many creative ideas, verification includes scientific experiments to determine whether the insight actually leads to the results expected.

Question 14

Which of the following is an example of dysfunctional behavior?
A) Agreeableness
B) Extraversion
C) Racial harassment
D) Cognitive dissonance
E) Organizational citizenship

Accepted Answer

Dysfunctional behaviors are those that detract from, rather than contribute to, organizational performance.Racial harassment is an example of dysfunctional behavior.

Question 15

Periodic Inc. provides formal training to newly recruited Business Developers to guide them in designing new business initiatives. The new recruits are in the _____ stage of the creative process.
A) preparation
B) incubation
C) insight
D) verification
E) administration

Accepted Answer

The creative process normally begins with a period of preparation. The formal training that the new recruits receive will contribute to the creative process.

Question 16

Jared called in sick so that he could go golfing. Jared's action is an example of:
A) turnover.
B) role conflict.
C) absenteeism.
D) organizational citizenship.
E) performance behavior.

Accepted Answer

Absenteeism occurs when an individual does not show up for work. Jared is absent from work with a feigned cause.

Question 17

Which of the following is a typical cause of task-demand stress?
A) Having to work shifts that disrupt normal sleep patterns
B) Having to work in an isolated cubicle
C) Having to balance work and family
D) Having to work in a dangerous environment
E) Having to make fast decisions with incomplete information

Accepted Answer

Work-related stressors fall into one of four categories: task, physical, role, and interpersonal demands. Task demands are associated with the task itself.

Question 18

Frederic is hired as a reporter for a popular news organization. He is expected to write, edit, and proofread stories within deadlines. The organization's expectations are referred to as:
A) dysfunctional behaviors.
B) performance behaviors.
C) withdrawal behaviors.
D) psychological behaviors.
E) physical behavior.

Accepted Answer

Performance behaviors are the total set of work-related behaviors that the organization expects the individual to display.Thus Frederique is expected to read, write, and edit stories.

Question 19

Individual behavior that makes a positive overall contribution to an organization is called _____.
A) performance behavior
B) positive inducement
C) motivational behavior
D) organizational citizenship
E) perceptive contribution

Accepted Answer

Organizational citizenship is the behavior of individuals that makes a positive overall contribution to the organization.

Question 20

Consequences of organizational stress include _____.
A) increased devotion to work
B) strong sense of time urgency
C) high levels of competitiveness
D) higher-quality work outputs
E) feelings of exhaustion

Accepted Answer

A consequence of stress is burnout-a feeling of exhaustion that may develop when someone experiences too much stress for an extended period of time.

Quiz 9: Basic Elements of Individual Behavior in Organizations

Identify the personality trait that a creative individual would most likely posses.

When a manager leaves his or her job to accept a job at another organization, the organization left behind is experiencing:

Lucy's work is above average as far as quality and quantity of production goes; however, she refuses to do anything beyond the strict performance of her required job tasks. This is an example of

Eleanor, a scientist at Medivac Inc., develops a prototype for a new vaccine to determine whether the vaccine works as designed. Eleanor is in the _____ stage of the creative process.

Creativity within organizations can be enhanced by:

_____ is a pattern of action by the members of an organization that directly or indirectly influences organizational effectiveness.

The _____ stage of the creativity process determines the validity or truthfulness of an insight.

The creative process typically begins with a period of _____.

_____ is the first stage of the General Adaptation Syndrome.

Organizations can benefit from turnovers if:

_____ thinking is a skill that allows people to see similarities between situations or events.

_____ are the total set of work-related behaviors that the organization expects the individual to display.

Avida Sports developed a sensor system that swimmers wear in the water and get computerized analysis of their stroke. Avida signed an agreement with a swim club to test the product before increasing production. Avida is in the _____ stage of the creative process.

Which of the following is an example of dysfunctional behavior?

Periodic Inc. provides formal training to newly recruited Business Developers to guide them in designing new business initiatives. The new recruits are in the _____ stage of the creative process.

Jared called in sick so that he could go golfing. Jared's action is an example of:

Which of the following is a typical cause of task-demand stress?

Frederic is hired as a reporter for a popular news organization. He is expected to write, edit, and proofread stories within deadlines. The organization's expectations are referred to as:

Individual behavior that makes a positive overall contribution to an organization is called _____.

Consequences of organizational stress include _____.