Question 1

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Moving from outsider to insider in a group
A)Interrole conflict
B)Intrarole conflict
C)Role overload
D)Cohesiveness
E)Socialization
F)Norms

Accepted Answer

Socialization refers to the process of moving from outsider to insider in a group. It involves learning and adapting to the group's norms, values, and expectations.

Answer: D
 Cohesiveness refers to the degree of attraction and unity among group members, which can be strengthened through socialization and the development of shared norms.

Answer: F
 Norms are the shared expectations and rules of behavior that guide members of a group, and they play a key role in socialization and group cohesion.

Answers A, B, and C are not applicable to this concept.

Question 2

_____ is norm conformity that occurs as a person makes the transition from being an outsider to being an insider in an organization.

Accepted Answer

The answer of _____ is norm conformity that occurs as...

Question 3

The _____ is the set of defined roles and interrelationships among those roles that the group members define and accept.

Accepted Answer

The answer of The _____ is the set of defined...

Question 4

The advertising department at a technology firm is an example of a(n) _____ group.

Accepted Answer

The answer of The advertising department at a technology firm...

Question 5

Which of the following approaches to negotiation tries to predict how and when negotiators will make departures from perfect rationality?
A) Situational characterization
B) The demographic approach
C) Game theory
D) The cognitive approach
E) Machiavellianism

Accepted Answer

The cognitive approach to negotiation recognizes that negotiators often depart from perfect rationality during negotiations and tries to predict how and when negotiators will make these departures.

Question 6

Discuss the cognitive approach to negotiation.

Accepted Answer

The answer of Discuss the cognitive approach to negotiation....

Question 7

Two or more people who interact regularly to accomplish a purpose are known as a(n) _____.

Accepted Answer

The answer of Two or more people who interact regularly...

Question 8

Thomas wants to buy a top-of-the-line chimney. Regina wants to buy an inexpensive chimney. They decide to buy a chimney that is priced neither too high nor too low. This approach to conflict resolution is called _____.

Accepted Answer

The answer of Thomas wants to buy a top-of-the-line chimney....

Question 9

When the project management and creative departments at an advertising agency disagree over the proposed budget for an upcoming project, there is _____ conflict.

Accepted Answer

The answer of When the project management and creative departments...

Question 10

_____ is the last stage of group or team development.

Accepted Answer

The answer of _____ is the last stage of group...

Question 11

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Standards of behavior accepted and expected by a group
A)Interrole conflict
B)Intrarole conflict
C)Role overload
D)Cohesiveness
E)Socialization
F)Norms

Accepted Answer

Norms are the accepted and expected standards of behavior in a group.

Answer: E
 Socialization is the process by which individuals learn the norms and values of a society or group.

Answer: D
 Cohesiveness refers to the extent to which a group is united and motivated to achieve its goals.

Answer: B
 Intrarole conflict occurs when there are conflicting demands or expectations within a single role.

Answer: C
 Role overload occurs when an individual is given too many responsibilities within a role, making it difficult to fulfill them all effectively.

Answer: A
 Interrole conflict occurs when the demands of multiple roles an individual holds conflict with each other.

Question 12

_____ is a technique used to study negotiation that requires for every alternative and outcome to be analyzed with probabilities and numerical outcomes.
A) Situational characterization
B) Fixed-sum negotiation
C) Demographic characterization
D) The cognitive approach
E) Game theory

Accepted Answer

Game theory requires that every alternative and outcome in a negotiation process be analyzed with probabilities and numerical outcomes reflecting the preferences of negotiating parties for each outcome.

Question 13

Xuan and Emilio, both of whom work in the purchasing department, argue constantly about which supplier provides the best raw materials. This is an example of _____ conflict.

Accepted Answer

The answer of Xuan and Emilio, both of whom work...

Question 14

Identify and define the types of groups in organizations.

Accepted Answer

The answer of Identify and define the types of groups...

Question 15

_____ is the process in which two or more parties reach agreement on an issue even though they have different preferences regarding that issue.

Accepted Answer

The answer of _____ is the process in which two...

Question 16

_____ was developed by economists using mathematical models to predict the outcome of negotiation situations.
A) The cognitive approach
B) Individual differences theory
C) Game theory
D) The situational characteristics approach
E) Rationality theory

Accepted Answer

Game theory was developed by economists using mathematical models to predict the outcome of negotiation situations.

Question 17

Which of the following approaches to negotiation focuses on the context within which negotiation takes place?
A) Cognitive approach
B) Game theory
C) Demographic characteristics
D) Individual differences
E) Situational characteristics

Accepted Answer

Situational characteristics are the context within which negotiation takes place.

Question 18

The stage of group development in which members lack unity and interaction patterns are uneven is known as _____.

Accepted Answer

The answer of The stage of group development in which...

Question 19

Differentiate between formal and informal leaders.

Accepted Answer

The answer of Differentiate between formal and informal leaders....

Question 20

Which of the following is true of game theory?
A) It focuses on the personality traits of the negotiators.
B) It focuses on the context within which negotiation takes place.
C) It uses mathematical models to predict the outcome of negotiation situations.
D) It tries to predict how and when negotiators make departures from perfect rationality.
E) It investigates the demographic characteristics and personality variables of negotiators.

Accepted Answer

Game theory was developed by economists using mathematical models to predict the outcome of negotiation situations.

Quiz 13: Managing Work Groups and Teams

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Moving from outsider to insider in a group

_____ is norm conformity that occurs as a person makes the transition from being an outsider to being an insider in an organization.

The _____ is the set of defined roles and interrelationships among those roles that the group members define and accept.

The advertising department at a technology firm is an example of a(n) _____ group.

Which of the following approaches to negotiation tries to predict how and when negotiators will make departures from perfect rationality?

Discuss the cognitive approach to negotiation.

Two or more people who interact regularly to accomplish a purpose are known as a(n) _____.

Thomas wants to buy a top-of-the-line chimney. Regina wants to buy an inexpensive chimney. They decide to buy a chimney that is priced neither too high nor too low. This approach to conflict resolution is called _____.

When the project management and creative departments at an advertising agency disagree over the proposed budget for an upcoming project, there is _____ conflict.

_____ is the last stage of group or team development.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Standards of behavior accepted and expected by a group

_____ is a technique used to study negotiation that requires for every alternative and outcome to be analyzed with probabilities and numerical outcomes.

Xuan and Emilio, both of whom work in the purchasing department, argue constantly about which supplier provides the best raw materials. This is an example of _____ conflict.

Identify and define the types of groups in organizations.

_____ is the process in which two or more parties reach agreement on an issue even though they have different preferences regarding that issue.

_____ was developed by economists using mathematical models to predict the outcome of negotiation situations.

Which of the following approaches to negotiation focuses on the context within which negotiation takes place?

The stage of group development in which members lack unity and interaction patterns are uneven is known as _____.

Differentiate between formal and informal leaders.

Which of the following is true of game theory?