Question 1

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Extent to which members are loyal and committed to a group
A)Interrole conflict
B)Intrarole conflict
C)Role overload
D)Cohesiveness
E)Socialization
F)Norms

Accepted Answer

Cohesiveness is the extent to which members are loyal and committed to a group.

Answer: F
 Norms are the unwritten rules, shared expectations, and standards of behavior that influence the behavior of group members.

Answer: E
 Socialization is the process through which new members learn the norms, values, and expected behaviors of a group.

Answer: C
 Role overload occurs when the role expectations placed on a person exceed their capacity to perform those roles.

Answer: A
 Interrole conflict occurs when the expectations associated with one role clash with the expectations associated with another role.

Answer: B
 Intrarole conflict occurs when the expectations associated with a single role are mutually exclusive or conflicting.

Question 2

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Krista, a member of the firm's Community Board, believes the board should focus more on education, while Gretchen, another member, wants to focus on environmental cleanup.
A)Group cohesiveness will increase
B)Group cohesiveness will decrease
C)Group cohesiveness will remain unchanged

Accepted Answer

When members of a group have different goals and objectives, it can lead to division and conflict, which decreases group cohesiveness. Krista and Gretchen's differing opinions on the focus of the Community Board may lead to a decrease in group cohesiveness.

Question 3

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Conflict between team roles and one's permanent role in a functional group
A)Interrole conflict
B)Intrarole conflict
C)Role overload
D)Cohesiveness
E)Socialization
F)Norms

Accepted Answer

Conflict between team roles and one's permanent role in a functional group is called Interrole conflict.

Answer: B
 Intrarole conflict occurs when there are conflicting demands within one's role.

Answer: C
 Role overload is when an individual has more responsibilities and tasks than they can handle.

Answer: D
 Cohesiveness refers to the degree of attraction and unity among group members.

Answer: F
 Norms refer to the shared expectations and guidelines for behavior within a group.

Question 4

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Nelida's quality assurance group meets only rarely.
A)Group cohesiveness will increase
B)Group cohesiveness will decrease
C)Group cohesiveness will remain unchanged

Accepted Answer

Group cohesiveness will decrease as the group meets rarely, resulting in less interaction among group members and less shared experiences.

Question 5

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-In the last quarter, Michael's group has achieved higher sales than any other sales group in the corporation.
A)Group cohesiveness will increase
B)Group cohesiveness will decrease
C)Group cohesiveness will remain unchanged

Accepted Answer

Achieving higher sales than any other sales group in the corporation is likely to increase group cohesiveness, as success can lead to a stronger sense of unity and shared accomplishment among group members.

Question 6

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Amanda's training staff has doubled in the last two years.
A)Group cohesiveness will increase
B)Group cohesiveness will decrease
C)Group cohesiveness will remain unchanged

Accepted Answer

As the training staff has doubled, it is likely that there will be new members who are not yet fully integrated into the group, leading to a decrease in group cohesiveness.

Question 7

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-George announces a competition for a new website design, with one winner to be chosen from his technology support group.
A)Group cohesiveness will increase
B)Group cohesiveness will decrease
C)Group cohesiveness will remain unchanged

Accepted Answer

Introducing a competition can create a competitive atmosphere, which can result in decreased group cohesiveness.

Question 8

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Tom's group had good, but not great, performance evaluations after their most recent project.
A)Group cohesiveness will increase
B)Group cohesiveness will decrease
C)Group cohesiveness will remain unchanged

Accepted Answer

The information provided does not suggest that there will be any significant change to group cohesiveness.

Question 9

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Expectations for the role exceed the individual's capabilities
A)Interrole conflict
B)Intrarole conflict
C)Role overload
D)Cohesiveness
E)Socialization
F)Norms

Accepted Answer

Role overload refers to a situation where a person is expected to fulfill too many responsibilities or duties, and the expectations exceed their capabilities.

Answer: D
 Cohesiveness refers to the degree of closeness and unity among members of a group. It is not related to individual capabilities or conflicts.

Answer: A
 Interrole conflict occurs when the expectations of different roles held by an individual are in opposition or incompatible with one another.

Answer: B
 Intrarole conflict occurs when the expectations or demands of a single role held by an individual are in opposition or incompatible with one another.

Answer: F
 Norms are the informal rules or standards that guide the behavior of group members, but they do not relate to individual capabilities or conflicts.

Answer: E
 Socialization is the process of learning and internalizing the norms, values, beliefs, and behaviors of a group, but it does not relate to individual capabilities or conflicts.

Question 10

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Bianca gives the task of redesigning the company's information flow to two different groups and asks each group to come up with the best idea.
A)Group cohesiveness will increase
B)Group cohesiveness will decrease
C)Group cohesiveness will remain unchanged

Accepted Answer

Group cohesiveness tends to increase when members work together towards a common goal, as they are likely to develop a stronger bond and sense of unity in the process of collaboration and competition.

Question 11

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Within the human resources department, Valerie talks forcefully about every issue, often arguing until her suggestions are adopted.
A)Group cohesiveness will increase
B)Group cohesiveness will decrease
C)Group cohesiveness will remain unchanged

Accepted Answer

Valerie's behavior of arguing until her suggestions are adopted may cause tension and conflict within the group, leading to a decrease in group cohesiveness.

Question 12

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Conflicting signals from different sources in the same role
A)Interrole conflict
B)Intrarole conflict
C)Role overload
D)Cohesiveness
E)Socialization
F)Norms

Accepted Answer

Intrarole conflict refers to conflicting signals from different sources within the same role. This can occur when different people or groups have different expectations or demands for someone in the same role.

Quiz 13: Managing Work Groups and Teams

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Extent to which members are loyal and committed to a group

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Conflict between team roles and one's permanent role in a functional group

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Nelida's quality assurance group meets only rarely.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -In the last quarter, Michael's group has achieved higher sales than any other sales group in the corporation.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Amanda's training staff has doubled in the last two years.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -George announces a competition for a new website design, with one winner to be chosen from his technology support group.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Tom's group had good, but not great, performance evaluations after their most recent project.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Expectations for the role exceed the individual's capabilities

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Bianca gives the task of redesigning the company's information flow to two different groups and asks each group to come up with the best idea.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Within the human resources department, Valerie talks forcefully about every issue, often arguing until her suggestions are adopted.

Match the following numbered items with the most correct response letter. A response may be used once, more than once, or not at all. -Conflicting signals from different sources in the same role