Question 1

Which type of change might include a shift from a functional to a product structure?
A) a structural design change
B) a structural component change
C) a technological change
D) a people change

Accepted Answer

A shift from a functional to a product structure involves a change in the way the organization is designed or structured, which is considered a structural design change.

Question 2

Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control. These would be considered changes in ________.
A) structural design
B) structural process
C) degree of centralization
D) structural components

Accepted Answer

The answer of Colin believes his organization could be more...

Question 3

________ is a method of changing behavior through unstructured group interaction.
A) Team building
B) Intergroup development
C) Survey feedback
D) Sensitivity training

Accepted Answer

Sensitivity training is a method of changing behavior through unstructured group interaction where participants are encouraged to share their feelings and perspectives about diversity and cultural differences. The goal of sensitivity training is to increase awareness and empathy towards others and to reduce prejudice and discriminatory behaviors.

Question 4

What organizational development technique involves changing the attitudes, stereotypes, and perceptions that work groups have about each other?
A) team building
B) intergroup development
C) survey feedback
D) sensitivity training

Accepted Answer

Intergroup development is specifically designed to change the attitudes, stereotypes, and perceptions that different groups within an organization have about each other, aiming to improve intergroup relations.

Question 5

Structural component changes include ________.
A) combining departmental responsibilities
B) changing work processes
C) changing attitudes
D) changing behavior

Accepted Answer

Structural component changes deal with the physical or organizational structure of a company, and combining departmental responsibilities would be an example of this. Changing work processes, attitudes, and behavior are more related to the cultural or behavioral components of a company.

Question 6

After several expansions and acquisitions that resulted in duplicate positions of several administrative functions, U.S. Big Corp. decided to reorganize itself around customers rather than around functions. This would amount to a change in ________.
A) structural design
B) selection process
C) degree of centralization
D) structural components

Accepted Answer

Reorganizing a company around customers rather than functions involves a change in the structural design of the organization. This may involve changes to reporting structures, job responsibilities, and communication channels, among other things. It does not necessarily involve changes to the selection process, degree of centralization, or structural components of the organization.

Question 7

Organizational change can be any alteration of strategy, people, structure, or technology.

Accepted Answer

Organizational change can involve any of these four elements - strategy, people, structure, or technology - or a combination of them.

Question 8

An increase in the diversity of his department has led to conflict and animosity. To reduce this and allow his team to become more productive, Lemuel has asked the Human Resources department to provide ________ for his people.
A) survey feedback
B) sensitivity training
C) team building
D) intergroup development

Accepted Answer

Sensitivity training is designed to help individuals understand and respect differences among team members, which can reduce conflict and improve productivity in a diverse workplace.

Question 9

The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of ________.
A) people change
B) management change
C) technological change
D) structural change

Accepted Answer

The installation of new equipment represents a technological change, as it involves the adoption of new hardware or software systems to replace the existing ones.

Question 10

A company that decides to decentralize its sales procedures is managing ________ changes.
A) technological
B) people
C) strategy
D) structural

Accepted Answer

Decentralizing sales procedures involves changing the company's structure by distributing decision-making and sales responsibilities to multiple locations or departments. This type of change pertains to structural changes within the company.

Question 11

Technological changes usually involve the introduction of ________.
A) new equipment, tools, or operating methods
B) new equipment, tools or people
C) new equipment, operating methods, or structure
D) new equipment, people, or structure

Accepted Answer

Technological changes refer to advancements in technology, which often involve the introduction of new equipment, tools, or operating methods in order to improve processes and increase efficiency.

Question 12

If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing ________ changes.
A) technological
B) people
C) financial
D) structural

Accepted Answer

Managing people changes involves addressing issues related to interpersonal relationships, team dynamics, and organizational culture. In this scenario, the focus is on improving teamwork and collaboration, which are aspects of managing people changes. Technological changes relate to implementing new technologies or processes, while financial changes pertain to managing financial resources. Structural changes involve reorganizing the company's structure or processes.

Question 13

Changes in work processes, methods, and equipment are a part of ________ changes.
A) technological
B) structural component
C) financial
D) structural design

Accepted Answer

Technological changes refer to changes in work processes, methods, and equipment.

Question 14

After Body-Met acquired Uni-Dyne, the company reorganized around geographic divisions instead of function. This action represents changes in ________
A) strategy
B) structural components
C) structural design
D) people

Accepted Answer

The reorganization around geographic divisions instead of function represents changes in structural design.

Question 15

Describe and explain the "calm waters" view of organizational change.

Accepted Answer

The answer of Describe and explain the "calm waters" view...

Question 16

Organizational change is any alteration of ________.
A) people, structure, or technology
B) structure, management, or goals
C) technology, goals, or management
D) rules, procedures, or management

Accepted Answer

Organizational change refers to any alteration of people (i.e. workforce), structure (i.e. organization's setup), or technology (i.e. tools and equipment used). While goals, management, rules, and procedures are also important aspects of organizational change, they are often influenced by the changes made in people, structure, and technology. Thus, option A is the most appropriate and comprehensive choice.

Question 17

If Kelly were to consider enhancing productivity by giving greater authority to her subordinates and increasing formalization, she would be considering ________ changes.
A) structural
B) technological
C) people
D) strategy

Accepted Answer

Giving greater authority to subordinates and increasing formalization are both changes to the structure of the organization, therefore they are structural changes.

Question 18

When supermarkets and other retailers use scanners that provide instant inventory information, they are adopting ________ changes.
A) technological
B) people
C) efficiency
D) structural

Accepted Answer

The use of scanners involves the adoption of technology in the retail industry to improve inventory management and operational efficiency.

Question 19

During the great recession, average household discretionary income declined. Families sought less expensive alternatives for luxury items. Producers adjusted by offering lighter-weight, lower-cost items. These producers changed their ________.
A) strategies
B) structures
C) people
D) technology

Accepted Answer

The decline in average household discretionary income required producers to adjust their strategies by offering lighter-weight, lower-cost items that would appeal to cost-conscious consumers.

Question 20

________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.
A) Commercial development
B) Organizational development
C) Career development
D) Comprehensive development

Accepted Answer

Organizational development is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships. It is a process-oriented approach that aims to improve organizational effectiveness and the well-being of employees. Commercial, career, and comprehensive development are not specific to interpersonal work relationships.

Quiz 6: Managing Change

Which type of change might include a shift from a functional to a product structure?

Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control. These would be considered changes in ________.

________ is a method of changing behavior through unstructured group interaction.

What organizational development technique involves changing the attitudes, stereotypes, and perceptions that work groups have about each other?

Structural component changes include ________.

After several expansions and acquisitions that resulted in duplicate positions of several administrative functions, U.S. Big Corp. decided to reorganize itself around customers rather than around functions. This would amount to a change in ________.

Organizational change can be any alteration of strategy, people, structure, or technology.

An increase in the diversity of his department has led to conflict and animosity. To reduce this and allow his team to become more productive, Lemuel has asked the Human Resources department to provide ________ for his people.

The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of ________.

A company that decides to decentralize its sales procedures is managing ________ changes.

Technological changes usually involve the introduction of ________.

If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing ________ changes.

Changes in work processes, methods, and equipment are a part of ________ changes.

After Body-Met acquired Uni-Dyne, the company reorganized around geographic divisions instead of function. This action represents changes in ________

Describe and explain the "calm waters" view of organizational change.

Organizational change is any alteration of ________.

If Kelly were to consider enhancing productivity by giving greater authority to her subordinates and increasing formalization, she would be considering ________ changes.

When supermarkets and other retailers use scanners that provide instant inventory information, they are adopting ________ changes.

During the great recession, average household discretionary income declined. Families sought less expensive alternatives for luxury items. Producers adjusted by offering lighter-weight, lower-cost items. These producers changed their ________.

________ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.