Question 1

When Joshua proposed cross-training his employees so absences and vacations would not pose such a problem in productivity, his employees objected. Their resistance came from their ________.
A) belief that ambiguity would increase
B) fear that they would be forced out of their habits
C) concern over personal loss of income
D) belief that Joshua's changes would harm the organization

Accepted Answer

Cross-training involves learning new skills or roles, which can force employees out of their comfort zones or habitual ways of working, leading to resistance.

Question 2

An individual is likely to resist change because of the feeling ________.
A) of achievement
B) of uncertainty
C) of personal gain
D) that the change is in the organization's best interest

Accepted Answer

Resistance to change is often driven by the fear of the unknown or uncertainty. People may resist change because they are comfortable with the current state of affairs and are uncertain about what the change will entail. Other potential reasons for resistance to change include fear of loss, fear of failure, and fear of disruption.

Question 3

________ involves exchanging something of value for an agreement to lessen the resistance to the change effort.
A) Negotiation
B) Manipulation and co-optation
C) Coercion
D) Facilitation and support

Accepted Answer

Negotiation involves exchanging something of value (such as resources or concessions) for an agreement to lessen the resistance to the change effort. This is a common strategy used in change management to gain support or reduce opposition by directly addressing the concerns of those resistant to change.

Question 4

Sensitivity training refers to activities that help team members learn how each member thinks and works.

Accepted Answer

Sensitivity training is designed to help individuals understand and respect others' differences, improve interpersonal relationships through better communication, and reduce biases and prejudices, rather than focusing on how each team member thinks and works specifically.

Question 5

People may resist change based on habit.

Accepted Answer

People often resist change because they are used to doing things a certain way and breaking that habit can be difficult.

Question 6

Shelly was the most senior employee in the department and knew just about everything about everyone else's job. If all employees in the department were cross-trained, Shelly would no longer have an advantage that brought with it special privileges. Shelly's resistance to change came from her ________.
A) belief that uncertainty would increase
B) fear that she would be forced out of her habit
C) concern over personal loss
D) belief that the changes would harm the organization

Accepted Answer

Shelly's resistance to change is motivated by her concern over personal loss - in this case, the loss of her advantage and special privileges as the most senior and knowledgeable employee in the department.

Question 7

Changing structure includes any change in structural variables such as reporting relationships, coordination mechanisms, employee empowerment, or job redesign.

Accepted Answer

Changing structure involves changing various structural variables, such as those mentioned in the statement.

Question 8

Explain organizational change and briefly discuss the four types of change.

Accepted Answer

The answer of Explain organizational change and briefly discuss the...

Question 9

One reason people resist change in an organization is that they are afraid their skill set will be obsolete.

Accepted Answer

People may resist change because they fear that their current skills and knowledge will no longer be relevant or valuable, and they may not be capable of learning new skills or adapting to new situations.

Question 10

Back2Work is considering replacing the receptionist who answers the phone with an automated answering system. Back2Work should ________ to reduce resistance to this change.
A) negotiate with the current receptionist
B) tell the current receptionist she is being reassigned
C) involve the current receptionist in the decision process
D) explain the benefits of this change to the current receptionist.

Accepted Answer

Involving the current receptionist in the decision process is the best option as it would reduce resistance to the change. This would give the receptionist a sense of ownership and control over the decision, making them more likely to embrace the change. Negotiating or reassigning the current receptionist may create resentment or negativity towards the change, while explaining the benefits may not be enough to overcome resistance.

Question 11

Which one of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?
A) negotiation
B) education and communication
C) participation
D) facilitation and support

Accepted Answer

The technique of education and communication assumes that much of the resistance lies in misinformation. By providing accurate information and explaining the rationale behind the change, individuals are more likely to understand and accept the need for change, reducing resistance.

Question 12

Managers exclusively play the role of change agents.

Accepted Answer

Managers can play multiple roles including planners, organizers, leaders, and controllers, in addition to being change agents.

Question 13

Fred's Donuts is installing new equipment in its bakery. Many employees are fearful they will not be able to operate it. Which one of the following courses of actions is best for Fred to use to overcome this employee resistance?
A) threaten the employees who resist the change
B) present distorted facts to the employees
C) terminate employees who resist the change
D) educate employees and communicate with them

Accepted Answer

The best course of action to overcome employee resistance to change is to educate employees and communicate with them. This can include providing training for the new equipment and explaining the benefits of the change. Threatening, presenting distorted facts, or terminating employees who resist the change will only create more resistance and negatively impact workplace morale. Effective communication and education are crucial to ensuring a successful transition and buy-in from all employees.

Question 14

Which of the following is a favorable condition that will facilitate a cultural change?
A) The organization has a strong culture.
B) The organization has a long existence.
C) A dramatic crisis occurs.
D) A stable leadership exists.

Accepted Answer

A dramatic crisis creates a sense of urgency and forces the organization to reassess its current practices and make changes, making it a favorable condition for cultural change. A strong culture (A) may make it difficult to implement change, and a long existence (B) may also create resistance to change. While stable leadership (D) is important for successful change, it alone does not facilitate cultural change.

Question 15

________ involves bringing individuals directly affected by the proposed change into the decision-making process.
A) Participation
B) Facilitation and support
C) Delegation
D) Manipulation and co-optation

Accepted Answer

Participation involves actively involving individuals impacted by a decision in the decision-making process. This increases their sense of ownership and commitment to the decision, which can lead to better outcomes and higher levels of satisfaction. Facilitation and support are tactics used to facilitate participation, but they are not the same as participation itself. Delegation involves assigning decision-making authority to others, while manipulation and co-optation involve subtly or overtly influencing individuals to accept a decision without actively involving them in the decision-making process.

Question 16

Define Organizational Development (OD). List and explain the five most popular OD techniques.

Accepted Answer

The answer of Define Organizational Development (OD). List and explain...

Question 17

In addition to face-to-face meetings, employers are encouraged to use ________ to communicate information about changes to their workforce.
A) paid public announcements
B) social media
C) bulletin boards
D) emails

Accepted Answer

The answer of In addition to face-to-face meetings, employers are...

Question 18

Back2Work succeeded because it offered personalized assistance to its clients-people who had lost jobs-beginning with having a live person answer every phone call. When management proposed an automated answering service with a directory tree ("Press 1 for a company directory", for example), Cathy was concerned the company would lose customers. Cathy's resistance stemmed from her
A) belief that uncertainty would increase
B) fear that she would be forced out of her habit
C) concern over personal loss
D) belief that the change was incompatible with the goals and interests of the organization.

Accepted Answer

Cathy's resistance comes from her belief that the proposed change goes against the goals and interests of the organization. She believes that having a live person answer every phone call was one of the things that made Back2Work successful, and that introducing an automated answering service would hurt the company's ability to offer personalized assistance to its clients. Her resistance is based on the conviction that the change would not serve the best interests of the organization.

Question 19

________ involves distorting facts to make the change appear more attractive.
A) Framing
B) Education and communication
C) Participation
D) Manipulation and co-optation

Accepted Answer

Manipulation and co-optation involve distorting facts or using rewards to persuade individuals or groups to support a particular change. Framing involves presenting information in a positive or negative way to influence how people perceive it. Education and communication aim to provide accurate information to facilitate informed decision-making, while participation involves engaging individuals and groups in the decision-making process. Out of these options, only manipulation and co-optation involve distorting facts in order to sway opinion.

Question 20

Which one of the following techniques for reducing resistance to change includes employee counseling, therapy, new skills training, or a short paid leave of absence.
A) negotiation
B) facilitation and support
C) manipulation and co-optation
D) coercion

Accepted Answer

Facilitation and support techniques involve providing employees with resources such as counseling, therapy, new skills training, or a short leave of absence to help them cope with the change and reduce their resistance. This approach is more positive and supportive than the coercive or manipulative techniques.

Quiz 6: Managing Change

When Joshua proposed cross-training his employees so absences and vacations would not pose such a problem in productivity, his employees objected. Their resistance came from their ________.

An individual is likely to resist change because of the feeling ________.

________ involves exchanging something of value for an agreement to lessen the resistance to the change effort.

Sensitivity training refers to activities that help team members learn how each member thinks and works.

People may resist change based on habit.

Changing structure includes any change in structural variables such as reporting relationships, coordination mechanisms, employee empowerment, or job redesign.

Explain organizational change and briefly discuss the four types of change.

One reason people resist change in an organization is that they are afraid their skill set will be obsolete.

Back2Work is considering replacing the receptionist who answers the phone with an automated answering system. Back2Work should ________ to reduce resistance to this change.

Which one of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?

Managers exclusively play the role of change agents.

Fred's Donuts is installing new equipment in its bakery. Many employees are fearful they will not be able to operate it. Which one of the following courses of actions is best for Fred to use to overcome this employee resistance?

Which of the following is a favorable condition that will facilitate a cultural change?

________ involves bringing individuals directly affected by the proposed change into the decision-making process.

Define Organizational Development (OD). List and explain the five most popular OD techniques.

In addition to face-to-face meetings, employers are encouraged to use ________ to communicate information about changes to their workforce.

________ involves distorting facts to make the change appear more attractive.

Which one of the following techniques for reducing resistance to change includes employee counseling, therapy, new skills training, or a short paid leave of absence.