Question 1

An instructor spends one-hour lecturing students on the merits and processes required to produce a written training objective. She then requests that students apply the lecture material by producing a written training objective for a specific role. What technique is this instructor using?

Accepted Answer

The instructor is using the technique of active practice by asking students to apply the lecture material and produce a written training objective for a specific role.

Question 2

Training design influences learning but is not likely to influence learner engagement.

Accepted Answer

training design can positively influence learner engagement through the use of interactive and engaging methods, such as simulations, case studies, and group activities.

Question 3

One way to maximize learner engagement is to provide clear, detailed, and timely feedback throughout training.

Accepted Answer

Providing clear, detailed, and timely feedback can help learners stay engaged and motivated throughout training. Feedback helps learners understand where they are succeeding and where they need to improve, which can drive them to work harder and stay focused on their goals. Additionally, timely feedback ensures that learners receive guidance when they need it most, which can prevent frustration and help them make progress more quickly.

Question 4

Conditions of practice may be implemented during training that include the notion of "massed practice." Which of the following statements aligns best with what "massed practice" refers to?

Accepted Answer

Massed practice refers to a training method where the practice sessions are conducted in one long session without significant breaks in between. This type of training method is often used in skills-based training to enhance the efficiency of the training process.

Question 5

A Canadian chartered bank decides to develop and deliver a training program internally. What potential reasons justify this decision?

Accepted Answer

Developing and delivering a training program internally can ensure better security, especially for sensitive information, and is often more feasible when training a large number of employees.

Question 6

What key component for a final written training objective would be related to the statement "Joe will be able write a short two-page story without making grammatical or spelling errors"?

Accepted Answer

The key component for a final written training objective related to the given statement is the criterion, which specifies the expected level of performance or quality of work that Joe needs to attain to achieve the objective. In this case, the criterion is writing a two-page story without grammatical or spelling errors. The performance refers to the action or task that Joe needs to perform, the condition refers to the circumstances in which the performance will be carried out, and the evaluation refers to the method or criteria for assessing Joe's performance.

Question 7

Which of the following statements regarding training objectives is true?

Accepted Answer

Training objectives should be written prior to designing a training program in order to ensure that the program is targeted towards meeting specific goals and addressing identified needs. This also allows for clear evaluation of the effectiveness of the training program in meeting its objectives.

Question 8

A Canadian life insurance company decides to design a new sales training program for its 1000 commission-based salespeople. In the design process, the company solicits the feedback of successful salespeople as well as sales consultants. Which of the following best describes the successful salesperson and the external consultant?

Accepted Answer

The successful salespeople and sales consultants can be considered subject-matter experts since they have experience and knowledge in the field of sales and can provide valuable input in the design of the training program. Option A, adaptive stakeholders, refers to stakeholders who are affected by the change and adapt to it. Option B, inputs into the person analysis process, could be any stakeholders providing input into the design process. Option D, contingency management stakeholders, refers to stakeholders who are affected by the change and have the power to respond to it. None of these options best describe the successful salespeople and external consultants in this scenario.

Question 9

According to the textbook, training content should be anchored on which of the following?

Accepted Answer

The training content should be anchored on the needs and objectives of the training. This ensures that the training is aligned with the goals of the organization and is effective in helping employees acquire the necessary knowledge and skills to perform their job tasks. Anchoring training content on other factors, such as the employee, the evaluation standard, or timing, may not be as effective in achieving the desired outcomes.

Question 10

Bloom's taxonomy of learning objectives includes six main categories (Remember, Understand, Apply, Analyze, Synthesize, and Create).

Accepted Answer

Bloom's taxonomy originally included six main categories (Knowledge, Comprehension, Application, Analysis, Synthesis, and Evaluation), but was later revised to (Remember, Understand, Apply, Analyze, Evaluate, and Create), replacing Synthesize with Create and reordering the last two.

Question 11

Peter is currently thinking about the numerous activities he has to do to design a training program. Which of the following is NOT an activity Peter is likely thinking about?

Accepted Answer

Although cost-benefit analysis is important in designing a training program, it is not typically one of the initial activities involved in the design process. Instead, the focus is on determining what content should be included, how training should be provided, and what trainees should be able to do after completing the program.

Question 12

A well-written training objective should closely resemble which of the following terms?

Accepted Answer

A well-written training objective should closely resemble a task analysis, as it should clearly define the specific skills, knowledge, and behaviors that need to be learned or improved. A task analysis breaks down a job or task into smaller components to identify the key steps and skills required to perform the task effectively. Therefore, a training objective should clearly outline the specific tasks that the learner should be able to perform or the knowledge/skills they should have after completing the training. Adaptive behavior, person analysis, and needs analysis are all important aspects of instructional design, but they are not directly related to developing clear training objectives.

Question 13

What are the two most important factors to consider when making a purchase decision for a training program?

Accepted Answer

The answer of What are the two most important factors...

Question 14

In Canada, organizations allocate 59 percent of direct learning and development expenditures to external sources.

Accepted Answer

The answer of In Canada, organizations allocate 59 percent of...

Question 15

Company ABC is currently experiencing a notable increase in the number of "bullying" incidents at work. A needs analysis determines that in fact employees did not understand how their behaviour was making colleagues uncomfortable. As a result, it decided to launch immediately a companywide training program to address bullying at work. What would you suggest ABC's next step should be?

Accepted Answer

The answer of Company ABC is currently experiencing a notable...

Question 16

Which of the following conditions of practice would be classified as a "pre-training intervention"?

Accepted Answer

Pre-training interventions involve preparatory actions taken before the actual training begins. Deciding to have mastery goals in the program is a pre-training intervention because it sets the objectives and mindset for the training, preparing participants for what they are expected to achieve before the training starts.

Question 17

Training content has greater meaningfulness to trainees when it is rich in associations and it is easily understood.

Accepted Answer

Training content that is rich in associations and easily understood helps trainees by providing them with meaningful connections and comprehension that aids in retention and application of knowledge.

Question 18

You have been tasked with submitting a request for proposal (RFP) on behalf of your company and begin to think about the process. What is likely to be the most important information that you decide should be included in your RFP?

Accepted Answer

It is important to clearly describe the training needs required and how they fit into the overall training strategy in order to ensure that vendors understand the scope of the project and can provide effective proposals. This will also help to ensure that the selected vendor is able to provide the necessary training and meets the needs of the company. The other options may be important considerations, but are secondary to clearly articulating the project scope and needs.

Question 19

"The call centre operator will be able to handle 20 inbound calls per day during his/her regular shift, using customer information software, and will be able to generate $850 in incremental revenue from new customers." In this scenario, what would "…..be able to generate $850 in incremental revenue" represent?

Accepted Answer

"…generate $850 in incremental revenue" represents the standard by which the operator's performance will be judged.

Question 20

What is the main reason for misalignment between a request for proposal and the actual training program delivered to an organization?

Accepted Answer

The main reason for misalignment between a request for proposal and the actual training program delivered to an organization is that the organization did not describe its most critical training needs. This could lead to a mismatch between the expected outcomes of the training and what is actually delivered by the trainers. It is important for organizations to clearly communicate their training needs and requirements to trainers and evaluate if the training program proposed by the trainer is aligned with their needs before signing the contract.

Quiz 4: Training Design