Question 1

New York Times columnist Thomas Friedman noted that globalization has leveled the competitive playing fields between industrial and emerging-market countries. This phenomenon proposes that ____.

Accepted Answer

The phrase "the world is flat" is used by Friedman to describe the equalized economic playing field between industrial and emerging-market countries brought about by globalization.

Question 2

Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager ____.

Accepted Answer

Working within a supportive or interesting organizational culture can provide a sense of purpose and fulfillment for a manager, making their job more meaningful. A supportive culture can also provide opportunities for growth and development. The other options may contribute to job satisfaction, but do not necessarily make the role of a manager more meaningful.

Question 3

A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. This system that allows the sharing of knowledge and information throughout an organization is known as ___.

Accepted Answer

The answer of A national sales organization has implemented a...

Question 4

With production today, companies emphasize _____.

Accepted Answer

With production today, companies have a strong focus on maximizing efficiency to increase productivity and reduce costs. This emphasis on efficiency helps companies to remain competitive in the market.

Question 5

Gregson Production is keenly aware of the need to daily strive to produce goods and services more effectively than its competitors. Therefore, to achieve this standard, Gregson's management strives to ____.

Accepted Answer

The passage clearly states that Gregson Production is striving to produce goods and services more effectively than its competitors. To achieve this standard, it is important for Gregson's management to maintain quality and efficiency. Therefore, option D is the correct answer. The other options do not directly relate to the passage or the objective of producing goods and services more effectively than competitors.

Question 6

Because Ace Development Services is the only company that supplies a critical product for clients, customers of Ace are likely to ____.

Accepted Answer

The answer of Because Ace Development Services is the only...

Question 7

The general manager of a furniture store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. This is an example of ____.

Accepted Answer

The general manager's PowerPoint presentation aimed to motivate his employees and encourage them to treat customers with courtesy. This falls under the leadership function of management, as the manager is guiding and inspiring his team towards a common goal.

Question 8

At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the vice president of marketing, is involved in resolving this conflict, this is an essential part of which management function?

Accepted Answer

When Susan, the vice president of marketing, is involved in resolving the conflict between sales and production, she is using her leadership skills to ensure that the needs of the customer are met. This is an essential part of the management function of leading.

Question 9

Even for nonprofits, sooner or later there will be no organization without ____.

Accepted Answer

Nonprofits may not have "customers" in the traditional sense, but they still rely on individuals or entities who benefit from their mission and services, whether that be through donations, grants, or partnerships. Without the support of these stakeholders, the nonprofit cannot sustain itself and fulfill its purpose.

Question 10

The discipline concerned with creating computer systems that simulate human reasoning and sensation is known as ___.

Accepted Answer

The discipline concerned with creating computer systems that simulate human reasoning and sensation is known as artificial intelligence.

Question 11

When the manager of a local restaurant sets goals and then develops a plan on how to achieve them, she is ____.

Accepted Answer

When the manager sets goals and develops a plan, she is engaging in the planning phase of management.

Question 12

When building a new residential development or mall, a national real estate organization typically does not remove many trees, basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs. This philosophy is known as ___.

Accepted Answer

The philosophy described in the question is that of sustainability, which is based on the principle of using resources in a way that ensures the needs of current generations are met without compromising the ability of future generations to meet their needs. This involves balancing economic, social, and environmental considerations, and is increasingly recognized as a key concept in modern real estate development. The other options - environmental stimulation, natural ethics, enviroethics, and green values - do not accurately capture the philosophy being discussed in the question.

Question 13

In February, when Paula, the manager of a landscaping company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer, she is involved with ____.

Accepted Answer

The answer of In February, when Paula, the manager of...

Question 14

The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers; this is an example of ___.

Accepted Answer

The owners' actions of developing new menu items and seeking better ways to help their customers demonstrate innovation, which is the creation and implementation of new ideas and methods.

Question 15

As organizations strive to obtain a competitive advantage, taking care of the customer is the ____.

Accepted Answer

The answer of As organizations strive to obtain a competitive...

Question 16

Shoshanna, the regional manager of a global sales organization, gives freedom to the sales representatives on the amount spent on gifts for prospective Asian and European customers. Shoshanna is managing for ____.

Accepted Answer

The answer of Shoshanna, the regional manager of a global...

Question 17

Today nearly one in six American workers is _____.

Accepted Answer

The statement refers to the demographic category of American workers, and one option refers specifically to workers who were not born in the United States. Therefore, the best choice is E) foreign-born.

Question 18

Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to ____.

Accepted Answer

Dealing with excessive and unimportant e-mails and text messages can cause increased stress and conflict for employees, as it can be a time-consuming task that takes away from other important work tasks.

Question 19

The principal functions of management are ___.

Accepted Answer

The four functions of management are planning, organizing, leading, and controlling. These functions apply to all levels of management and are essential for achieving organizational goals.

Question 20

Using state-of-the-art computer software and hardware to help people work better together is known as ____.

Accepted Answer

Collaborative computing involves the use of computer software and hardware to help people work together and improve communication and productivity. Strategies, knowledge bases, and wisdom systems are all related concepts, but do not specifically involve the use of technology for collaboration purposes. Knowledge management may involve technology, but does not necessarily focus on collaboration as a primary goal.

Quiz 1: The Exceptional Manager: What You Do, How You Do It