Question 1

Donna, vice president of finance, and Bob, vice president of human resources, are ____ managers.
A) lower-level
B) team
C) advisory
D) board
E) functional

Accepted Answer

Donna and Bob are both in charge of specific functional areas within the organization (finance and human resources), making them functional managers.

Question 2

Managers are classified into the four levels of ____.
A) upper, regional, middle, lower
B) upper, middle, floating, lower
C) top, middle, first-line managers, team leaders
D) top, middle, first-line, advisors
E) upper, board of directors, middle, lower

Accepted Answer

The four levels of managers are typically classified as top managers, middle managers, first-line managers, and team leaders. Option A is incorrect as it includes a "regional" level that is not typically considered a level of management. Option B is incorrect as it includes a "floating" level that is not a common classification for managers. Option D is incorrect as it includes an "advisors" level that is not typically considered a level of management. Option E is incorrect as it includes a "board of directors" level, which is not technically a managerial level but rather a governing body.

Question 3

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Donna also oversees the daily tasks of the cashiers and front desk employees. Donna is a(n) ____ manager.
A) team leader
B) first-line
C) board
D) middle
E) upper

Accepted Answer

Donna's role in managing the service desk and overseeing the daily tasks of cashiers and front desk employees makes her a first-line manager. First-line managers are responsible for managing the daily operations of a department or unit within an organization, and typically make routine decisions related to day-to-day tasks and personnel management.

Question 4

Elizabeth is a chef and the kitchen manager in an upscale restaurant. She is very knowledgeable in both the culinary and restaurant management fields. Because of these skills, Elizabeth can be considered a(n) ____ worker.
A) cognitive
B) focused
C) top-rated
D) MBO
E) knowledge

Accepted Answer

Elizabeth's combination of expertise in both culinary and restaurant management make her a knowledge worker.

Question 5

Management scholar Henry Mintzberg found that in their workday, managers ____.
A) tend to work long hours and rely less on verbal than on written communication
B) have work that is characterized by brevity and routine
C) have work that is characterized by fragmentation, brevity, and variety
D) tend to work long hours at a slow pace
E) tend to work shorter hours and rely more on written than on verbal communication

Accepted Answer

Henry Mintzberg's research showed that managers have work that is characterized by fragmentation (many interruptions), brevity (short tasks), and variety (dealing with many different tasks). They also rely more on verbal than on written communication and tend to work long hours. Option A is partially correct but does not capture the complete picture of a manager's workday. Options B, D, and E do not align with Mintzberg's findings.

Question 6

Josh, a college student, has become very interested in helping his community, so he is interested volunteering in a neighborhood improvement organization. This type of organization is an example of a(n) ______ organization.
A) mutual-benefit
B) for-profit
C) nonprofit
D) advancement
E) green

Accepted Answer

The answer of Josh, a college student, has become very...

Question 7

According to management scholar Henry Mintzberg, managers play three roles:
A) interpersonal, analytical, professional
B) professional, leader, informational
C) interdependent, monitor, analytical
D) interpersonal, informational, decisional
E) interpersonal, analytical, monitor

Accepted Answer

Mintzberg identified three types of roles that managers play: interpersonal roles which involve dealing with people, informational roles which involve sharing information, and decisional roles which involve making decisions. Within these categories, Mintzberg identified ten specific roles that managers may play. The three main roles identified are interpersonal, informational, and decisional. Therefore, D is the best choice as it accurately reflects Mintzberg's model.

Question 8

Raylene, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company as part of which managerial role?
A) consumerism resource allocator
B) leadership figurehead
C) monitor
D) entrepreneur

Accepted Answer

The answer of Raylene, the CEO of a Fortune 500...

Question 9

Mark, vice president of human resources at Executive Corporation, is a(n) ____ level manager.
A) team leader
B) first-line
C) board
D) middle
E) upper

Accepted Answer

The answer of Mark, vice president of human resources at...

Question 10

Betty reports to the front desk manager. Betty is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Betty does not have authority over other team members, but she provides guidance, instruction, and direction to them. Betty is a(n) ____.
A) lower-level manager
B) team leader
C) advisory manager
D) director of the board
E) top-level manager

Accepted Answer

Betty is responsible for directing the team activities, providing guidance, instruction, and direction to the cashiers; all of these responsibilities fall under the role of a team leader.

Question 11

The police chief is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by _____.
A) its increased involvement in the community
B) how much money he saved last year
C) its image in the public's eyes
D) its profitability
E) its effectiveness, such as decreased crime

Accepted Answer

The success of a police department is best measured by its effectiveness in reducing crime and maintaining public safety. This can be achieved through various means such as increased community involvement, but ultimately it boils down to the department's ability to decrease crime rates and ensure a safe environment for citizens.

Question 12

Tutors for Students (TFI) is an organization with the purpose of offering tutoring to older students and not making a profit. TFI is an example of a ____ organization.
A) nonprofit
B) mutual-benefit
C) commonweal
D) servant
E) for-profit

Accepted Answer

TFI's purpose is to offer tutoring without seeking to make a profit, making it a nonprofit organization.

Question 13

To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are part of the ______ role.
A) figurehead
B) leadership
C) liaison
D) spokesperson
E) negotiator

Accepted Answer

The decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers reflects the leadership role of top management. This involves making strategic decisions and taking actions that help the organization maintain a competitive advantage. The figurehead role involves representing the organization in a ceremonial or symbolic capacity, the liaison role involves building relationships with external stakeholders, the spokesperson role involves communicating with the media and other external parties, and the negotiator role involves negotiating with other parties to achieve organizational goals. None of these roles fully encompass the decisions made by top management in this scenario.

Question 14

Greg, the marketing manager, is constantly seeking information about his competition while looking online or speaking to people; this is an example of the ___ role.
A) liaison
B) decisional
C) resource allocator
D) disseminator
E) monitor

Accepted Answer

The monitor role involves seeking out and collecting information relevant to the organization. In this case, Greg is gathering information about his competition, which falls under the monitor role. The other roles (liaison, decisional, resource allocator, disseminator) do not fit this scenario as well.

Question 15

Paula, a plant manager, received an e-mail from the CEO stating that the company will now be focusing on customer service. The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers. Paula is a(n) ____ level manager.
A) team leader
B) first-line
C) board
D) middle
E) upper

Accepted Answer

Paula is a middle-level manager because she is responsible for coordinating activities related to the company's policy change for her lowest-level managers.

Question 16

As a store manager, Liandra has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Liandra is playing the ____ role.
A) disseminator
B) decisional
C) leadership
D) bargainer
E) interpersonal

Accepted Answer

The answer of As a store manager, Liandra has to...

Question 17

The city fire department offers its services to any individual within its city limits, so even Paul, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ___ organization.
A) servant
B) commonweal
C) for-profit
D) volunteer
E) mutual benefit

Accepted Answer

The city fire department is an example of a commonweal organization because it offers its services to individuals within the city limits, regardless of whether they are permanent residents or just passing through. Commonweal organizations exist to provide public services and benefits, and their focus is on the common good rather than profit or personal gain.

Question 18

The vice president of marketing, while meeting with the district sales managers, mentioned that management theorist Peter Drucker compared ____.
A) the present economy to that of the Great Depression
B) present politicians to past leaders
C) apples and oranges
D) marketing concepts of this century with the past
E) the workplace of the future to a symphony orchestra

Accepted Answer

The sentence mentions that Peter Drucker compared something to a symphony orchestra, indicating that the comparison was between the workplace of the future and a symphony orchestra. Therefore, the correct answer is E.

Question 19

Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Felix is a(n) ____ level manager.
A) team leader
B) first-line
C) board
D) monitoring
E) upper

Accepted Answer

Upper level managers are responsible for strategic decision-making and long-term planning for the organization as a whole. Felix's focus on long-run opportunities and problems and devising strategies for dealing with them indicate his role as an upper level manager.

Question 20

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. This function is ____.
A) goal setting
B) controlling
C) organizing
D) situational planning
E) motivating

Accepted Answer

The described function involves monitoring and taking corrective action to ensure that actual sales align with projected sales goals, which is the essence of controlling in the management process.

Quiz 1: The Exceptional Manager: What You Do, How You Do It

Donna, vice president of finance, and Bob, vice president of human resources, are ____ managers.

Managers are classified into the four levels of ____.

Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Donna also oversees the daily tasks of the cashiers and front desk employees. Donna is a(n) ____ manager.

Elizabeth is a chef and the kitchen manager in an upscale restaurant. She is very knowledgeable in both the culinary and restaurant management fields. Because of these skills, Elizabeth can be considered a(n) ____ worker.

Management scholar Henry Mintzberg found that in their workday, managers ____.

Josh, a college student, has become very interested in helping his community, so he is interested volunteering in a neighborhood improvement organization. This type of organization is an example of a(n) ______ organization.

According to management scholar Henry Mintzberg, managers play three roles:

Raylene, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company as part of which managerial role?

Mark, vice president of human resources at Executive Corporation, is a(n) ____ level manager.

The police chief is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by _____.

Tutors for Students (TFI) is an organization with the purpose of offering tutoring to older students and not making a profit. TFI is an example of a ____ organization.

To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are part of the ______ role.

Greg, the marketing manager, is constantly seeking information about his competition while looking online or speaking to people; this is an example of the ___ role.

As a store manager, Liandra has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Liandra is playing the ____ role.

The city fire department offers its services to any individual within its city limits, so even Paul, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ___ organization.

The vice president of marketing, while meeting with the district sales managers, mentioned that management theorist Peter Drucker compared ____.

Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Felix is a(n) ____ level manager.

The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. This function is ____.