The primary key to delivering customer satisfaction is to match product performance with ________.
A) the competitor products' performance
B) competitive prices
C) aggressive advertising
D) limited customer services
E) customer expectations

Question

Quizplus · Accepted Answer

Meeting or exceeding customer expectations is necessary to deliver customer satisfaction. If a product performs as expected and meets the customer's needs, then they are likely to be satisfied with their purchase.

The Primary Key to Delivering Customer Satisfaction Is to Match