If Positive Methods of Encouraging Salespeople to Use CRM Systems

If positive methods of encouraging salespeople to use CRM systems are not effective,some managers have instituted penalties for non-use such as:

A) asking salespeople to submit written statements about why they are not using the software
B) awarding prizes to salespeople who record all their sales calls in the CRM software
C) withholding salaries or suspending benefits
D) providing remedial training courses in computer skills before salespeople can begin training on the CRM system
E) refusing to accept sales records not filed through the CRM system