The knowledge salespeople gain from interacting with customers needs to be shared with other departments in the company so that:
A)the knowledge can be used to develop products,create marketing campaigns,and sell more products to more accounts
B)salespeople can receive credit for performing customer service tasks
C)the CRM system will be populated correctly
D)management can integrate the different departmental computer systems
E)customers can be treated equally well by any employees they come into contact with

Question

Quizplus · Accepted Answer

Sharing customer knowledge with other departments can help in product development, creating targeted marketing campaigns, and improving overall sales. This can ultimately lead to increased sales to more accounts. The other options presented (B, C, D, and E) do not address the potential benefits of sharing customer knowledge with other departments.

The Knowledge Salespeople Gain from Interacting with Customers Needs to Be