When the character playing Alice in Wonderland signed autographs and had her picture taken with guests at Disneyworld,it was an example of a(n):
A) Customer action
B) Onstage contact employee action
C) Backstage contact employee action
D) Support process
E) Audience action

Question

Quizplus · Accepted Answer

Onstage contact employee action refers to any interaction between the employee and the guest that takes place in front of the guest. In this case, the character playing Alice in Wonderland is directly interacting with guests by signing autographs and taking pictures, making it an example of an onstage contact employee action.

When the Character Playing Alice in Wonderland Signed Autographs and Had