Expressing appreciation for the work an employee has done well is likely to make the person more defensive about aspects of the job that are not going so well.

Question

Quizplus · Accepted Answer

Expressing appreciation for good work can actually create a positive and receptive environment where the employee is more open to constructive feedback about areas for improvement. However, if the feedback is not delivered in a constructive manner, it may still lead to defensiveness.

Expressing Appreciation for the Work an Employee Has Done Well