During a sales call, you respond to a customer's issue by saying courteously, "You're absolutely right, and I am going to make it my business to be sure that never happens again." Which method have you used to handle the customer's objection?
A) postpone
B) denial
C) agree and neutralize
D) ignore
E) convert

Question

Quizplus · Accepted Answer

The method used is "agree and neutralize," where you acknowledge the customer's concern and assure them that steps will be taken to prevent the issue in the future.

During a Sales Call, You Respond to a Customer's Issue