Which of these statements could a salesperson use as a denial response to a prospect's objection?
A) "I think I might be able to explain that better to you after showing you this diagram."
B) "Yes, you're right, it is lighter, but that is done intentionally to make your work easier."
C) "That's true. It does have a shorter shelf life, but that really hasn't been a problem. It is so popular it never stays on the shelf that long anyway."
D) "Where did you hear that? Your source must have erroneous information."
E) "As I was saying…."

Question

Quizplus · Accepted Answer

A denial response directly refutes the prospect's objection, and option D challenges the accuracy of the prospect's information.

Which of These Statements Could a Salesperson Use as a Denial