Kaplan and Norton, as discussed in your text, have argued that every organisation aims to achieve certain strategic outcomes. Which of the following is NOT one of these outcomes?

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Kaplan and Norton, known for the Balanced Scorecard framework, emphasize a balanced approach to organizational performance that goes beyond financial measures (like profits) to include customer satisfaction, internal processes, and learning and growth (workforce readiness). Profits are seen as a result of achieving these strategic outcomes rather than an outcome in itself.

Kaplan and Norton, as Discussed in Your Text, Have Argued