When a manager telephones his or her own company to see how the company handles the call, it is a variation of which method of measuring customer satisfaction?
A) complaint and suggestion system
B) lost customer analysis
C) customer satisfaction surveys
D) mystery shopping
E) none of the above

Question

Quizplus · Accepted Answer

This is an example of a mystery shopping method, where the manager poses as a customer to observe and evaluate the company's customer service.

When a Manager Telephones His or Her Own Company to See