If a customer has very high expectations and the product falls short of those expectations, the customer will always be dissatisfied.

Question

Quizplus · Accepted Answer

Customer satisfaction is influenced by a variety of factors including how a company responds to and resolves issues, the customer's initial expectations, and the perceived value of the product or service. Even if a product falls short of very high expectations, a customer may not always be dissatisfied if other aspects of the product or service experience are positive.

If a Customer Has Very High Expectations and the Product