Al Greer has been told by his sales manager that he can no longer offer his customers two-day delivery on the home decorating items he sells. Greer's biggest customer demands two-day delivery or else she will take her business to another company that handles similar merchandise. Since Greer works on a commission and earns no salary, he is likely to experience:
A) Job demotivation
B) Role inaccuracy
C) Role ambiguity
D) Task incompatibility
E) Role conflict

Question

Quizplus · Accepted Answer

Al Greer is facing a conflict between meeting the demands of his biggest customer and following the directive from his sales manager. This conflict between two different role expectations is known as role conflict. It can lead to job dissatisfaction and demotivation.

Al Greer Has Been Told by His Sales Manager That