When John's Auto Shop merged with Mike's Glass Repair, customers received discounts at both businesses, while at the corporate level, the new company saw an overall increase in sales. These benefits are referred to as:

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The benefits described in the scenario are synergies, which refer to the increased value or performance that results from the merger or cooperation between two entities. The discounts for customers and the increase in sales for the new company are both examples of synergies.

When John's Auto Shop Merged with Mike's Glass Repair, Customers