In the Context of Mispredictions About Emotions, Which of the Following

In the context of mispredictions about emotions, which of the following statements is true of negative performance disconfirmation?

A) It occurs when a product makes a consumer feel worse than what it was forecasted to be.
B) It occurs when a product has been tried and evaluations do not match reviews.
C) It occurs when consumers do not care about outcomes because they already have strong biases.
D) It occurs when a product fails to perform how a consumer thought it would.
E) It occurs when consumers do not switch because they are loyal to a brand.