To manage the customer service function, companies must balance customer satisfaction against ________.
A) customer demands
B) operational efficiency
C) customer delight
D) touchpoints
E) proactive selling
Correct Answer:
Verified
Q1: The two goals of customer service are:
A)reduced
Q2: In the model 'converting expectations into organisational
Q4: All of the following are dimensions of
Q5: There is now ample evidence that _
Q6: For which of the following services would
Q7: Which of the following is NOT a
Q8: 'Customer service' is:
A)something that happens at a
Q9: Which of the following is NOT an
Q10: A service culture requires all of the
Q11: All of the following are typical components
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