Brent's manager wants him to find out the churn levels related to activities in the past 12 months and report his findings at the next meeting. What does Brent need to find out?
A) how many times the company ships products to customers each week
B) the number of new customers the company gets after releasing a new product
C) how many new competitors have arrived on the market during this time
D) where customers prefer to shop for products: online or instore
E) how many customers stopped using the company's services compared to the overall number of customers
Correct Answer:
Verified
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