The expectancy disconfirmation model suggests that as expectancies increase, satisfaction increases.

Name: The expectancy disconfirmation model suggests that as expectancies increase, satisfaction increases.
Brand: Quizplus
Rating: 4.9 (44 reviews)

Question

Quizplus · Accepted Answer

The expectancy disconfirmation model suggests that satisfaction is determined by the difference between expectations and actual performance. If performance exceeds expectations, satisfaction increases; if it falls short, satisfaction decreases.

The Expectancy Disconfirmation Model Suggests That as Expectancies Increase, Satisfaction