Loyal customers are more price conscious and more prone to shop other retailers selling the same merchandise mix.
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Q53: Retailers should concentrate all of their customer-service
Q54: Which of the following is NOT an
Q55: Which of the following would be a
Q56: _ is the process of locating or
Q57: Retailers should attempt to maximize the profit
Q59: During the _ stage of the retail
Q60: High-quality service is service that meets or
Q61: The availability of credit can increase customers'
Q62: Retail salespeople and the service they provide
Q63: The management of the retail sales force
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