The specific concerns of total quality management (TQM) do NOT include:
A) Cutting back on output to give preference to quality
B) Developing systems and procedures that support quality and improvement.
C) Developing a continuous process of improvement
D) Getting things 'right the first time'
E) Examining all costs relating to quality

Question

Quizplus · Accepted Answer

Total quality management (TQM) focuses on improving quality, increasing efficiency and effectiveness, and reducing costs. Cutting back on output to give preference to quality, as stated in option A, is not a concern of TQM as it contradicts the aim of improving efficiency and effectiveness. The other options listed are indeed concerns of TQM.

The Specific Concerns of Total Quality Management (TQM) Do NOT