Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should NOT be followed?
A) Slogans and exhortations about TQM's effectiveness are avoided.
B) TQM should become a substitute for normal managerial leadership.
C) TQM does not become a separate 'bolt-on' set of activities.
D) Quality improvement relates to the operation's performance objectives.

Question

Quizplus · Accepted Answer

TQM should not become a substitute for normal managerial leadership. TQM should be integrated into normal managerial leadership, rather than replacing it.

Total Quality Management (TQM) Programmes Are More Likely to Remain