An aspect of a service or a product that surprises customers in a wonderful way by exceeding their expectations to the extent that they will probably tell others about it is known as:
A) a need.
B) a want.
C) an expectation.
D) a benefit.
E) a delighter.

Question

Quizplus · Accepted Answer

The aspect of a service or product that surprises customers in a wonderful way by exceeding their expectations is known as a "delighter." This term is specifically used to describe a benefit that goes above and beyond a customer's expectations and can create loyal customers who will spread positive word-of-mouth about the product or service. Therefore, the best choice is E - a delighter.

An Aspect of a Service or a Product That Surprises