Kirksand Airlines is well-known for providing excellent service and personalized attention to its flyers.The staff listen carefully to the flyers' wants and needs.If a flyer had any specific requests,the staff member would see to it that the flyer's needs are immediately attended to.In this scenario,on which of the following trends has Kirksand Airlines based its customer relationship management?
A)Personalization
B)Time savings
C)Loyalty
D)Technology

Question

Kirksand Airlines is well-known for providing excellent service and personalized attention to its flyers.The staff listen carefully to the flyers' wants and needs.If a flyer had any specific requests,the staff member would see to it that the flyer's needs are immediately attended to.In this scenario,on which of the following trends has Kirksand Airlines based its customer relationship management?
A)Personalization​
B)Time savings
C)Loyalty
D)​Technology

Quizplus · Accepted Answer

Kirksand Airlines has based its customer relationship management on the trend of personalization, which involves providing individualized attention and fulfilling specific requests of the flyers.

Kirksand Airlines Is Well-Known for Providing Excellent Service and Personalized