The customer relationship management technique that focuses on thanking customers for their business to a company exemplifies the trend of _____.
A)time savings
B)personalization
C)technology
D)loyalty

Question

The customer relationship management technique that focuses on thanking customers for their business to a company exemplifies the trend of _____.
A)​time savings
B)personalization
C)technology
D)​loyalty

Quizplus · Accepted Answer

Thanking customers for their business is a way to build customer loyalty and retain them. Therefore, it exemplifies the trend of loyalty in customer relationship management.

The Customer Relationship Management Technique That Focuses on Thanking Customers