Which statement about the steps to fulfill a service request is CORRECT?
A) They should be complex and detailed
B) They should be well-known and proven
C) They should include incident handling
D) They should be brief and simple
Correct Answer:
Verified
Q8: Which is NOT a component of the
Q9: Which practice updates information relating to symptoms
Q10: What are the ITIL guiding principles used
Q11: Which practice coordinates the classification, ownership and
Q12: When should a full risk assessment and
Q14: Which statement about service desks is CORRECT?
A)
Q15: Identify the missing word in the following
Q16: Which statement about a 'continual improvement register'
Q17: Which describes a set of defined steps
Q18: Which statement about emergency changes is CORRECT?
A)
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