What are the ITIL guiding principles used for?
A) To help an organization make good decisions
B) To direct and control an organization
C) To identify activities that an organization must perform in order to deliver a valuable service
D) To ensure that an organization's performance continually meets stakeholders' expectations
Correct Answer:
Verified
Q5: Which ITIL guiding principle recommends using existing
Q6: Which is a service request?
A) Requesting a
Q7: When should a change request be submitted
Q8: Which is NOT a component of the
Q9: Which practice updates information relating to symptoms
Q11: Which practice coordinates the classification, ownership and
Q12: When should a full risk assessment and
Q13: Which statement about the steps to fulfill
Q14: Which statement about service desks is CORRECT?
A)
Q15: Identify the missing word in the following
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